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- Tasks: Lead AI and automation initiatives to enhance service operations and customer experience.
- Company: Join a leading UK IT and communications provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and a collaborative culture.
- Other info: High visibility role with excellent career growth opportunities.
- Why this job: Make a real impact by driving AI adoption in a dynamic environment.
- Qualifications: Experience with AI platforms and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Hybrid – HQ in Shoreham‑by‑Sea
Reports to: Head of Proactive Services
Focus Group is a leading UK provider of IT and communications services to over 30,000 SMB customers. As we continue to scale, we’re embedding AI and intelligent automation into Service Operations to improve efficiency and customer experience.
We’re seeking an AI & Automation Manager to own the operational adoption of AI, automation, and contact centre tooling within Service Operations. This is a senior operational role focused on turning AI capability into business‑as‑usual outcomes.
The Role
- Own AI platform adoption and performance across Service Operations
- Lead governance and prioritisation of the automation programme
- Act as the operational lead for contact centre platform improvements
- Manage and develop the Automation Team
- Translate operational needs into clear priorities and requirements
- Track adoption, performance, and value, reporting to senior stakeholders
What You’ll Bring
Essential:
- Experience managing AI and/or automation platforms in a commercial environment
- Hands‑on exposure to AI tools (e.g. ChatGPT, Copilot, Claude)
- Strong delivery, stakeholder management, and people leadership skills
- Ability to translate technical work into measurable business outcomes
- Working knowledge of ITIL and ITSM processes
Desirable:
- MSP or B2B IT services experience
- Familiarity with Rewst, Power Automate, ServiceNow, or similar platforms
- Experience with AI‑enabled contact centre tooling
What We Offer
- Competitive salary and benefits
- Ownership of AI and automation within Service Operations
- High visibility and influence across the business
- Collaborative, delivery‑focused culture
- Hybrid working with regular time at our Shoreham‑by‑Sea HQ
AI and Automation Manager in Shoreham-by-Sea employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI and Automation Manager in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its AI initiatives. Show them you’re not just another candidate; demonstrate your passion for AI and automation and how you can drive their goals forward.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with AI tools and automation platforms can translate into real business outcomes. Make it clear that you understand their needs and can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace AI and Automation Manager in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of AI and Automation Manager. Highlight your experience with AI tools and automation platforms, and don’t forget to showcase your leadership skills. We want to see how you can turn technical capabilities into real business outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed AI projects or improved processes in the past. Remember, we love a good story that shows your impact!
Showcase Your Stakeholder Management Skills: In this role, you'll be working with various stakeholders, so make sure to highlight your experience in managing relationships and delivering results. We want to know how you've successfully communicated complex ideas to different audiences in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Focus Group
✨Know Your AI Tools
Make sure you’re familiar with the AI tools mentioned in the job description, like ChatGPT and Copilot. Be ready to discuss your hands-on experience with these platforms and how you've used them to drive business outcomes.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight your stakeholder management skills and how you've translated operational needs into clear priorities.
✨Understand ITIL and ITSM Processes
Brush up on your knowledge of ITIL and ITSM processes, as they are crucial for this position. Be ready to explain how you’ve applied these frameworks in previous roles to improve service operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in AI or automation projects and how you overcame them, focusing on measurable outcomes.