Focus Group is hiring a Technical Support Adviser for 1st line telco support in Shoreham-by-Sea or Manchester. You will handle queries via phone, email, portal and live chat, providing clear, timely support from first contact.
You will diagnose, log and resolve cases, keep customers informed, meet SLAs, and escalate to 2nd line when needed. The role demands accuracy, composure and a genuine drive to help customers use technology effectively.
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1st Line Telco Support Specialist – Customer Success in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
