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- Tasks: Provide expert technical support and manage network infrastructures for clients.
- Company: Join SilverLining, a leading IT service provider in Hampshire since 2007.
- Benefits: Competitive salary up to £35,000 and opportunities for remote work.
- Why this job: Be part of a dynamic team that values efficiency and innovation in technology solutions.
- Qualifications: 2 years of experience in a technical environment and excellent customer service skills required.
- Other info: Participate in out-of-hours on-call rota after probation; site visits may be required.
The predicted salary is between 28000 - 42000 £ per year.
Job TitleService Desk Engineer
SalaryUp to £35,000
Location Whiteley, Fareham
SilverLining (A Focus Group Company) is a professional IT service provider based in Hampshire. Since 2007 we have been providing the very best in business IT, telecommunications, connectivity and security solutions across the UK and Europe. It is our mission to ensure improved efficiency, reduced running costs and the flexibility for our customers. We provide everything from telephone systems to outsourced IT support and infrastructure.
As a member of the Technical Operations team, the Service Desk Engineer will provide onsite and remote support to our clients who have critical response time requirements for their business technology systems. You will work independently and as part of a team to assist with technical issues and change requests. When necessary, you will act as a point of escalation from a technical perspective, whilst also working closely with the project coordinators on team related projects.
Responsibilities
You will provide expert technical assistance and support to our technical team and other areas of the business as needed. This role may also include designing, implementing, and testing complex networking/infrastructure in support of our customer needs. This role will also successfully demonstrate the skills required to secure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs. Other key responsibilities are as follows{{:}
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- Provide technical knowledge and support for Network, Infrastructure and Telephony services, to aid customers either remotely or onsite, whilst adhering to SLA’
- Participate in monitoring and management of system alerts and notification
- Participate in the administration and maintenance of the remote monitoring and management systems, including responding to alerts, monitoring dashboards, and conducting periodic system review
- Provide technical expertise and advice where required within the busines
- Act as a point of technical escalation to junior Service Desk Engineer
- Maintain documentation in-line with company processe
- Communicate with customers as part of projects and service desk escalation
- Participate in internal or external patching out of hour
- Participate in out-of-hours on-call rota (following completion of probationary period
- Attend site visits as and when require
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Requirement
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- Excellent customer service skills – both remotely and in-perso
- 2 years relevant experience within an MSP/technical environmen
- Good understanding of Microsoft operating system
- Ability to “think on your feet
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Desirabl
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- HP/Aruba (experience configuring and deploying these vendors devices, particularly Wi-Fi and switches
- Exposure to Juniper hardwar
- General experience with hosted services, such as Microsoft 365, VMware, Acroni
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Service Desk Engineer employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Make sure to highlight your customer service skills during the interview. Since this role requires excellent communication with clients, be prepared to share examples of how you've successfully resolved technical issues while maintaining a positive customer experience.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as HP/Aruba and Juniper hardware. Being able to discuss your hands-on experience with these systems will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare to discuss your experience in a Managed Service Provider (MSP) environment. Share insights on how you’ve handled critical response times and managed multiple tasks effectively, as this is crucial for the Service Desk Engineer position.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any relevant certifications or training you've pursued. This can set you apart from other candidates and align with the company's mission of providing top-notch IT solutions.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasize any specific skills related to networking, Microsoft operating systems, and previous roles in a technical environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Desk Engineer role. Mention how your background aligns with SilverLining's mission and how you can contribute to their team, especially in providing excellent customer service.
Showcase Technical Skills: Clearly outline your technical skills and experiences that relate to the job description. If you have experience with HP/Aruba devices or hosted services like Microsoft 365, make sure to include these details.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Focus Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems and any relevant networking or infrastructure projects you've worked on. Highlight specific examples where you successfully resolved technical issues.
✨Demonstrate Excellent Customer Service
Since the role requires strong customer service skills, think of instances where you provided exceptional support, either remotely or in-person. Be ready to explain how you handled difficult situations and ensured customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to technical issues or customer interactions, showcasing your ability to 'think on your feet.'
✨Familiarize Yourself with Relevant Technologies
Research HP/Aruba devices and Juniper hardware, as well as hosted services like Microsoft 365 and VMware. Showing knowledge about these technologies can set you apart and demonstrate your commitment to the role.
