Focus Group in the United Kingdom is seeking a Technical Support Advisor 2nd Line IT to work 12-hour shifts on a rotating 4 on/4 off pattern from 7:00am to 7:00pm, fully remote. You will handle 2nd line service queries, diagnose and resolve technical issues, and provide timely updates to customers.
The role requires strong remote desktop skills, ITIL knowledge, and excellent communication. Benefits include 24 days holidays, potential hybrid options, enhanced family leave, volunteering days, and
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Senior 2nd Line IT Support – Remote (4/4) employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
