Focus Group, via Make Contact, is recruiting a 2nd Line Support Engineer in Manchester to join the Technical Operations team. You will resolve complex technical issues and act as escalation for the 1st Line team, supporting Wildix and Puzzel environments for a diverse customer base.
The role emphasises troubleshooting across VoIP and UC platforms, with exposure to CRM integrations and API connections, while collaborating with vendors and project delivery teams.
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Hybrid 2nd Line UC Engineer – Wildix & Puzzel in Salford employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
