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For Companies At a Glance
- Tasks: Make 80-100 outbound calls daily to generate appointments for our Business Development Managers.
- Company: Join Focus Group, a fast-growing tech company valued at $1bn.
- Benefits: Competitive salary, structured development, and fun team socials.
- Why this job: Launch your B2B sales career with proven pathways to six-figure earnings.
- Qualifications: Resilience, coachability, and a hunger to succeed are key.
- Other info: Fast progression and mentorship from experienced professionals.
The predicted salary is between 30000 - 35000 £ per year.
Customer Engagement Executive | Retain & Grow Our Customer Base
Love building relationships and helping customers succeed? Turn customer engagement into sales growth.
About Focus Group
We\’re powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We\’re one of the UK\’s fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you\’ll be the day-to-day contact for our existing customers. This isn\’t cold calling – you\’ll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.
- Conducting regular strategic business reviews to uncover expansion opportunities
- Understanding each customer\’s business needs and challenges
- Proactively driving sales conversations and revenue opportunities with your account portfolio
- Pursuing relevant products and upgrades from our full technology stack
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your sales pipeline and customer interactions in our CRM
- This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.
Who We\’re Looking For
✅ Relationship builder – You genuinely care about customer success and build trust naturally
✅ Consultative approach – You listen first, then recommend solutions that help
✅ Sales mindset – You spot opportunities and aren\’t afraid to ask for the business
✅ Highly organised – Managing multiple accounts and follow-ups doesn\’t phase you
✅ Problem solver – You turn customer concerns into opportunities to add more value
✅ Target-driven – You\’re motivated by KPIs and personal achievement
✅ Professional communicator – Excellent phone presence and persuasive communication
What You\’ll Earn
- Commission: Earn on every upsell, cross-sell, and referral conversion
- Realistic OTE: £35k in first year
Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company eventsClear progression pathways
- Inclusive culture where everyone belongs
- Ability to build rapport and curios to ask questions over the phone
- Comfortable with technology and learning new products
- Motivated and Ambitious
- Persistent and Resilient
- Ability to manage multiple priorities and meet deadlines
Our Values
- Respect – Treat colleagues and customers with respect
- Integrity – Uphold the highest standards of honesty and fairness
- Teamwork – Engage and collaborate with colleagues and partners
- Ambition – Determination to be the best that we can be
Don\’t let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We\’re a fast-paced and growing environment, and if you\’re excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don\’t tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
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Sales Executive employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive
✨Tip Number 1
Get your phone game on point! Practice your pitch and be ready to handle objections like a pro. Remember, it’s all about resilience – don’t let those 'no's' get you down!
✨Tip Number 2
Network like there’s no tomorrow! Connect with people in the industry on LinkedIn and attend local events. You never know who might help you land that dream role at Focus Group.
✨Tip Number 3
Show off your coachability! During interviews, share examples of how you’ve taken feedback and improved. Focus Group loves candidates who are eager to learn and grow.
✨Tip Number 4
Apply through our website for a better chance! It shows you’re serious about joining the Focus Group family. Plus, you’ll get all the latest updates on your application status.
We think you need these skills to ace Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Executive role. Highlight any relevant experience, skills, and achievements that align with what we’re looking for. A personalised CV shows us you’re genuinely interested in joining our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the opportunity at Focus Group and how your background makes you a great fit. Keep it engaging and let your personality come through!
Showcase Your Resilience: In your application, don’t shy away from sharing examples of how you’ve handled challenges or setbacks. We love candidates who demonstrate resilience and a growth mindset, so let us know how you bounce back stronger!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Focus Group
✨Know Your Product
Before the interview, make sure you understand Focus Group's technology solutions inside and out. Familiarise yourself with their offerings in Telecoms, IT, Cyber Security, and Mobile. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Rejection
Since this role involves handling a lot of 'no's, be ready to discuss how you deal with rejection. Think of examples from your past experiences where you've faced challenges and bounced back. This will demonstrate your resilience and coachability, which are key traits they’re looking for.
✨Show Your Hunger to Succeed
During the interview, express your motivation for a sales career and your eagerness to progress. Share specific goals you have for your career and how you plan to achieve them. This will resonate well with the interviewers who value ambition and a growth mindset.
✨Practice Your Pitch
Since you'll be making a lot of calls in this role, practice your phone manner. Prepare a short pitch about why you want to work at Focus Group and what you can bring to the team. A clear, confident communication style will set you apart and show that you're ready for the high-volume calling environment.
