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- Tasks: Provide top-notch tech support and troubleshoot issues for customers during out-of-hours shifts.
- Company: A growing tech provider focused on exceptional customer service.
- Benefits: Flexible remote work, competitive pay, and opportunities for skill development.
- Why this job: Join a dynamic team and make a difference in customer satisfaction, even at night.
- Qualifications: Strong technical skills and excellent communication abilities under pressure.
- Other info: Rotating 12-hour shifts with a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A growing tech provider is seeking a Technical Support Advisor to provide exceptional customer service during out-of-hours shifts. This role involves 12-hour shifts on a rotating schedule with duties including providing technical support, troubleshooting issues across telecoms and IT, and maintaining strong communication with customers.
Ideal candidates are calm under pressure and possess strong technical and communication skills. Join us to help keep our customers satisfied even at night.
Remote Out-of-Hours Tech Support Specialist employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Out-of-Hours Tech Support Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the tech support field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. We want you to shine when discussing how you’d troubleshoot issues or handle customer queries under pressure.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past work, bring them along to your interview. Demonstrating your technical prowess can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Remote Out-of-Hours Tech Support Specialist
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your technical expertise in your application. We want to see how you troubleshoot issues and your experience with telecoms and IT. Don’t hold back on showcasing any relevant certifications or projects!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s necessary. We appreciate a well-structured application that gets straight to the point while still showing off your personality.
Demonstrate Your Customer Service Skills: Since this role is all about keeping our customers happy, share examples of how you've provided exceptional customer service in the past. We love to see candidates who can stay calm under pressure and communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around telecoms and IT. Familiarise yourself with common issues and troubleshooting techniques so you can confidently demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since this role involves strong communication with customers, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Prepare for Pressure Scenarios
Given that you'll be working out-of-hours, think about how you handle stress and pressure. Be ready to share examples from past experiences where you successfully managed difficult situations or resolved urgent issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
