Focus Group in the United Kingdom is seeking a 2nd Line IT Technical Support Advisor to work remotely on a rotating 4 days on, 4 days off schedule from 7:00am to 7:00pm. You will handle 2nd line service queries and provide advanced technical support to customers.
The role emphasises timely resolution within SLAs, clear customer communication, and escalation when remote fixes aren’t possible. Passion and potential matter as much as experience.
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Remote 2nd Line IT Support Advisor | 4-on/4-off Shifts employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
