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- Tasks: Coordinate and deliver exciting projects in telecommunications and IT from start to finish.
- Company: Join Focus Group, a fast-growing tech provider empowering over 30,000 businesses across the UK.
- Benefits: Enjoy 24 days holiday, paid volunteering days, referral rewards, and fun social events.
- Why this job: Make a real impact while working in a dynamic team that values your ideas and growth.
- Qualifications: Experience in project management and customer-facing roles; proficiency in MS Word & Excel required.
- Other info: Hybrid work model with 3 days in the office and 2 days remote; we value diversity!
The predicted salary is between 25000 - 30000 £ per year.
We’re Hiring – Regional Project Coordinator
Salary £25,000 – £30,000 Depending on Experience
Location – UK Any Focus Group Office (Hybrid 3 days office / 2 days WFH)
Key Benefits:
- Generous Holidays:Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back:Enjoy paid volunteering days to support causes you care about.
- Referral Rewards:Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events:Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK\’s fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
As part of the Regional Delivery team, you will be responsible for co-ordinating and delivering small to medium size projects from start to finish.This position entails remote & field delivery of solutions, utilising both elements of our engineering capabilities across telecommunications (telco) and information technology (IT). You will be responsible for ensuring seamless implementation, configuration, and optimisation of our products to meet the unique needs of each client.
Key Responsibilities:
- To review and understand customer requirements, with a view to kicking off the project within the agreed SLA.
- Execute the project plan alongside project managers, where applicable, ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
- To actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and agreed timeline.
- Review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager, project manager and customer for any necessary change agreements.
- Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
- Ensure the timely tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
- Co-ordinate calls/meetings, with customers, Project Managers, and technical leads as required.
- Escalate any serious issues in a timely fashion to stakeholders, both internal and external.
- Support maintenance and upkeep of any project and departmental documentation/processes as may be requested, needed or in place.
- Collate and finalise all necessary information and data (including serial numbers and any adjustments in costs) to ensure that invoicing is not delayed, and leases can be triggered.
- Ensure connectivity/ports/etc. are ordered through the relevant delivery hub, as and when required, and delivered on time.
- Liaise with Scheduling team to arrange engineering resource.
- Request / raise purchase order numbers via our purchasing system for equipment, third party engineers, accommodation etc.
- Track equipment orders and ensuring that the delivery was successful.
- Actively contribute to, and promote, the use of best practice and continual service improvement within the project team.
Essential Skills
- Experience of owning and managing multiple project requirements in an efficient and controlled approach.
- Experience in a customer facing role, managing deliverables for customer and communicating with them throughout the process.
- Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer, and task information.
- Able to provide technical and delivery guidance/expertise/solutions to customers and colleagues.
- Detail oriented with the ability to follow processes as well as create well-written, informative and useable documentation.
Desirable Skills
- Experience in external / customer facing project coordination.
- Knowledge of Hosted Telephony.
- Experience with Gamma Product portfolio.
Behaviours and Impact
- Customer service driven and confident in managing customer communications and expectations through the delivery process. Able to communicate (verbal or written) technical information in an appropriate way that is meaningful to the customer.
- Ability to prioritise workload and deliverables accordingly.
- Takes initiative and is autonomous in managing assigned projects
- Solution driven focused on delivering the best outcome for the customer and Focus Group.
- Collaborative team player – willing to listen and also share knowledge, help to develop ideas and project delivery processes across the team.
Don\’t worry if you don\’t meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly – we’re here to help.
Ready to make a real impact? Apply now!
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Regional Project Co-ordinator employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Project Co-ordinator
✨Tip Number 1
Familiarise yourself with the telecommunications and IT sectors, as this role requires a solid understanding of both. Research current trends and technologies in these fields to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in project coordination and related fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the position at Focus Group.
✨Tip Number 3
Prepare to discuss your experience in managing multiple projects simultaneously. Be ready to share specific examples of how you've successfully coordinated projects and communicated with customers to ensure satisfaction.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you effectively managed client expectations and resolved issues. This will highlight your ability to maintain strong relationships, which is crucial for this role.
We think you need these skills to ace Regional Project Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in project coordination and customer-facing roles. Use keywords from the job description to demonstrate that you meet the essential skills required for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects you've managed and how they relate to the responsibilities outlined in the job description. This is your chance to show your personality and enthusiasm!
Highlight Technical Proficiency: Since the role requires proficiency in MS Word and Excel, be sure to mention any relevant experience you have with these tools. If you have knowledge of Hosted Telephony or the Gamma Product portfolio, include that as well to strengthen your application.
Showcase Customer Service Skills: Emphasise your experience in managing customer communications and expectations. Provide examples of how you've successfully navigated challenges in previous roles to ensure customer satisfaction, as this is a key aspect of the job.
How to prepare for a job interview at Focus Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Regional Project Coordinator. Familiarise yourself with project management principles and how they apply to telecommunications and IT, as this will help you answer questions more effectively.
✨Showcase Your Communication Skills
Since the role involves regular communication with customers and team members, be prepared to demonstrate your communication skills. Use examples from your past experiences where you successfully managed customer expectations or facilitated team discussions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle project challenges. Think of specific instances where you tracked project progress, managed risks, or dealt with customer feedback, and be ready to discuss these in detail.
✨Highlight Your Technical Proficiency
As the role requires proficiency in MS Word and Excel, be prepared to discuss your experience with these tools. You might also want to mention any familiarity with Hosted Telephony or the Gamma Product portfolio, as this could set you apart from other candidates.
