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For Companies At a Glance
- Tasks: Manage multiple tech projects, ensuring timely delivery and exceptional standards.
- Company: Join a rapidly scaling tech company valued at $1bn, focused on AI innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Why this job: Shape the future of communication with cutting-edge AI technology.
- Qualifications: Experience in project management and strong communication skills required.
- Other info: Dynamic environment with real ownership of impactful projects.
The predicted salary is between 50000 - 50000 £ per year.
About Focus Group
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we are scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. FocusCX is our specialist contact centre, AI voice and conversational intelligence division.
The Role
We are looking for a high-energy experienced Project Manager to join our FocusCX Service Delivery team. This is a fast-paced, volume-driven role where you will be managing a busy portfolio of technology projects simultaneously — cloud contact centre deployments and AI voice agent implementations with UCaaS integrations and traditional Voice, Data and IT services. You will work closely with sales, technical and vendor teams to ensure every deployment lands on time and to an exceptional standard.
What You’ll Be Doing
- Managing a high volume of concurrent customer technology projects from kick-off through to go-live and hypercare
- Reviewing and clarifying project scope, developing structured plans and keeping all stakeholders informed throughout
- Tracking progress across multiple live projects, proactively flagging and resolving risks before they become issues
- Coordinating AI voice agent and Conversational Intelligence deployments, ensuring environments, integrations and configurations are correctly provisioned ahead of go-live
- Running project meetings with customers, vendors and internal teams — including technical onboarding and go-live sessions
- Keeping in-house systems up to date to maintain full visibility of project workload and governance
- Producing clear project documentation, delivery trackers and customer-facing updates
- Supporting post-go-live hypercare, coordinating swift resolution of any issues and handing over smoothly to support and customer success
What We’re Looking For
- A proven ability to manage multiple concurrent projects at pace without dropping the ball
- Strong customer-facing communication skills — confident and professional at all levels
- A calm, process-driven approach to juggling competing priorities and deadlines
- Results-focused with a track record of hitting SLAs and KPIs in a busy commercial environment
- Clear communicator who can adapt their style for technical and non-technical audiences alike
- Proficient in project management tooling
- A genuine team player who collaborates across sales, technical, vendor and support functions
Nice to Have
- PRINCE2, PMP or equivalent project management qualification
- Experience delivering contact centre, UCaaS or AI technology projects
- Familiarity with AI voice agent or conversational AI platforms
- Knowledge of SIP trunking, number porting or IP telephony infrastructure
- Background in telecoms, managed services or technology reseller environments
Why Focus Group?
We move fast, invest in our people and give them real ownership of meaningful work. You will be joining a business that has just hit a $1bn valuation and is putting AI at the centre of everything.
Project Manager (CX AI) employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (CX AI)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their focus on AI and customer experience, and think about how your skills can contribute to their goals. Show them you’re not just another candidate, but someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain your project management experience and how it aligns with their needs. Use specific examples that highlight your ability to manage multiple projects and deliver results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FocusCX team and contributing to their exciting journey in AI.
We think you need these skills to ace Project Manager (CX AI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role at FocusCX. Highlight your experience with managing multiple projects, especially in tech or AI. We want to see how your skills align with our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. Don’t forget to mention your customer-facing communication skills — they’re key for us!
Showcase Your Project Management Skills: In your application, be sure to showcase your project management experience. Mention any relevant qualifications like PRINCE2 or PMP, and share examples of how you've successfully delivered projects on time and within budget.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Focus Group
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the types of projects you'll be managing. Familiarise yourself with cloud contact centre deployments and AI voice agent implementations. Being able to discuss specific examples or experiences related to these areas will show your expertise and enthusiasm.
✨Showcase Your Communication Skills
As a Project Manager, strong communication is key. Prepare to demonstrate how you've effectively communicated with various stakeholders in past roles. Think of examples where you adapted your style for technical and non-technical audiences, as this will resonate well with the interviewers.
✨Be Ready to Discuss Risk Management
In a fast-paced environment, being proactive about risks is crucial. Come prepared with examples of how you've identified and resolved potential issues in previous projects. This will highlight your calm, process-driven approach and ability to keep projects on track.
✨Emphasise Your Team Player Attitude
Focus Group values collaboration across different functions. Be ready to share stories that illustrate your teamwork skills, especially in coordinating with sales, technical teams, and vendors. Highlighting your ability to work well with others will show you're a great fit for their culture.