At a Glance
- Tasks: Investigate and resolve customer incidents on our PCI platform and support Linux systems.
- Company: Join Silver Lining, part of the Focus Group family, a leader in secure communications.
- Benefits: Competitive salary, full-time hours, and opportunities for skill development.
- Other info: Dynamic role with varied tasks and excellent career growth potential.
- Why this job: Be a key player in delivering secure solutions with cutting-edge technology.
- Qualifications: Experience with SIP, VoIP, and strong troubleshooting skills required.
The predicted salary is between 29700 - 36300 £ per year.
- Description
- We're Hiring: PCI Engineer
Location
Whiteley (Office Based)
Salary
Competitive salary
Hours
- Full Time, Monday to Friday, plus participation in an out-of-hours support rota
- About Silver Lining
Silver Lining, part of the Focus Group family, delivers secure communications and PCI compliance solutions to businesses across the UK.
We're looking for a
PCI Engineer to join our specialist team in Whiteley.
This is a varied, hands-on role supporting our PCI platform and underlying infrastructure.
From troubleshooting SIP and Vo IP issues to analysing packet captures, onboarding customers, and maintaining Linux-based systems, no two days are the same.
What You'll Do
- Investigate and resolve customer incidents on our PCI platform.
- Analyse PCAPs using tools such as Wireshark.
- Troubleshoot SIP, Vo IP, and media-related issues.
- Configure and onboard new customer environments.
- Support Linux systems and perform routine platform maintenance.
- Work with customers, carriers, and technology partners to resolve faults.
- Assist with datacentre deployments and hardware maintenance.
- Participate in out-of-hours support and planned maintenance activities.
What We're Looking For
Essential
- Experience with SIP and Vo IP technologies.
- Strong troubleshooting and analytical skills.
- Experience capturing and analysing packet traces.
- Good understanding of IP networking.
- Linux administration experience.
- Excellent communication skills.
- Full UK driving licence.
Desirable
- Juniper networking experience.
- Knowledge of SBCs, RTP, and hosted voice platforms.
- Datacentre experience.
- Exposure to virtualisation and scripting (Bash, Python, Power Shell).
- Experience within telecoms, MSP, or service provider environments.
Why Join Us?
As part of the Focus Group family, Silver Lining combines specialist expertise with the backing of one of the UK's leading technology providers.
You'll have the opportunity to develop your skills, work with cutting-edge technologies, and play a key role in delivering secure, business-critical solutions.
If you're a curious problem-solver with a passion for technology, we'd love to hear from you.
PCI Engineer employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
