At a Glance
- Tasks: Lead the strategy and development of our ServiceNow CMDB/CSDM module.
- Company: Join Focus Group, a rapidly growing tech services company.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborate with a dynamic team and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact on a critical platform while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow experience and strong CMDB expertise required.
The predicted salary is between 42000 - 42000 £ per year.
We're looking for an experienced ServiceNow Application Lead to own the strategy, development, and governance of our CMDB and CSDM module. You'll be the go-to subject matter expert within our ServiceNow platform team — shaping how configuration data is structured, integrated, and used across the business. This is a hands-on technical leadership role where you'll work closely with business stakeholders, internal teams, and our external ServiceNow partner to drive platform maturity and deliver real business value.
What You'll Be Doing
- Owning the CMDB/CSDM roadmap and ensuring it aligns with business goals
- Designing and maintaining the CMDB schema, data model, and governance framework
- Leading release management, including upgrades, testing, and change coordination
- Configuring Discovery, Service Mapping, and Integration Hub to keep CMDB data accurate and reliable
- Collaborating with cross-functional teams to translate business requirements into platform solutions
- Driving adoption of out-of-box capabilities and minimising unnecessary customisation
- Supporting onboarding of new teams and acquisitions into the platform
What We're Looking For
- 5+ years of ServiceNow experience with deep CMDB expertise
- Strong understanding of CSDM principles and best practices
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – Discovery
- Solid grasp of ITIL and configuration management frameworks
- A clear communicator who can bridge the gap between technical and business audiences
Nice to Have
- ServiceNow Certified Application Developer (CAD)
- Experience with ITOM, SAM, or HAM modules
- CSDM certification or formal training
Join a growing technology team at Focus Group, where you'll have real ownership of a critical platform capability. You'll work remotely with the flexibility to collaborate in person at our Shoreham by Sea HQ once a month.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape.
Remote Application Lead - ServiceNow CMDB/CSDM in Newport employer: Focus Group
At Focus Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Application Lead, you'll enjoy the flexibility of remote work while having the opportunity to engage with a growing technology team and contribute to meaningful projects that drive real business value. With a commitment to employee growth and development, we provide ample opportunities for professional advancement in a rapidly scaling organisation backed by significant investment in technology and AI.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Application Lead - ServiceNow CMDB/CSDM in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise in CMDB and CSDM. This hands-on evidence can really set you apart during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for ServiceNow roles and practice your answers. We want you to feel confident discussing your experience and how it aligns with the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote Application Lead - ServiceNow CMDB/CSDM in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Lead role. Highlight your ServiceNow experience, especially with CMDB and CSDM. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in ServiceNow that demonstrate your expertise.
Showcase Your Communication Skills:As a bridge between technical and business teams, clear communication is key. In your application, give us examples of how you've successfully communicated complex ideas to non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Group
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around CMDB and CSDM. Be ready to discuss specific examples of how you've designed or maintained a CMDB schema in the past. This will show that you’re not just familiar with the platform but can also apply your expertise effectively.
✨Speak Their Language
Since you'll be bridging the gap between technical and business teams, practice explaining complex concepts in simple terms. Prepare to share how you've successfully communicated with stakeholders before, as this will demonstrate your ability to collaborate effectively across different teams.
✨Showcase Your Leadership Skills
This role is all about hands-on technical leadership, so think of examples where you've led projects or initiatives. Highlight your experience in release management and how you've driven platform maturity. This will help them see you as a proactive leader who can take charge.
✨Prepare Questions That Matter
Have a few insightful questions ready about their current CMDB/CSDM challenges or future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. Plus, it gives you a chance to engage in a meaningful conversation during the interview.
