At a Glance
- Tasks: Lead the strategy and development of our ServiceNow CMDB/CSDM module.
- Company: Join Focus Group, a rapidly growing tech company with a £300m revenue.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborate with a dynamic team and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact on a critical platform while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow experience and strong CMDB expertise required.
The predicted salary is between 42000 - 42000 £ per year.
We're looking for an experienced ServiceNow Application Lead to own the strategy, development, and governance of our CMDB and CSDM module. You'll be the go-to subject matter expert within our ServiceNow platform team — shaping how configuration data is structured, integrated, and used across the business. This is a hands-on technical leadership role where you'll work closely with business stakeholders, internal teams, and our external ServiceNow partner to drive platform maturity and deliver real business value.
What You'll Be Doing
- Owning the CMDB/CSDM roadmap and ensuring it aligns with business goals
- Designing and maintaining the CMDB schema, data model, and governance framework
- Leading release management, including upgrades, testing, and change coordination
- Configuring Discovery, Service Mapping, and Integration Hub to keep CMDB data accurate and reliable
- Collaborating with cross-functional teams to translate business requirements into platform solutions
- Driving adoption of out-of-box capabilities and minimising unnecessary customisation
- Supporting onboarding of new teams and acquisitions into the platform
What We're Looking For
- 5+ years of ServiceNow experience with deep CMDB expertise
- Strong understanding of CSDM principles and best practices
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – Discovery
- Solid grasp of ITIL and configuration management frameworks
- A clear communicator who can bridge the gap between technical and business audiences
Nice to Have
- ServiceNow Certified Application Developer (CAD)
- Experience with ITOM, SAM, or HAM modules
- CSDM certification or formal training
Join a growing technology team at Focus Group, where you'll have real ownership of a critical platform capability. You'll work remotely with the flexibility to collaborate in person at our Shoreham by Sea HQ once a month.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape.
Remote Application Lead - ServiceNow CMDB/CSDM in Middlesbrough employer: Focus Group
At Focus Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Application Lead, you'll enjoy the flexibility of remote work while having the opportunity to engage with a growing technology team and contribute to meaningful projects that drive real business value. With a commitment to employee growth and development, we provide ample opportunities for professional advancement in a rapidly expanding company that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Application Lead - ServiceNow CMDB/CSDM in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a project showcasing your expertise in CMDB and CSDM. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on both technical and business aspects of ServiceNow. Be ready to discuss how you've driven platform maturity and delivered value in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Application Lead - ServiceNow CMDB/CSDM in Middlesbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Lead. Highlight your ServiceNow experience, especially with CMDB and CSDM, and don’t forget to mention any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your experience makes you the perfect fit. Be sure to connect your past achievements to the responsibilities listed in the job description.
Showcase Your Communication Skills:As a bridge between technical and business teams, clear communication is key. In your application, give examples of how you've successfully communicated complex ideas to non-technical stakeholders. We love seeing that ability in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Focus Group
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around CMDB and CSDM. Be ready to discuss specific examples of how you've managed or improved these areas in previous roles. This will show that you're not just familiar with the platform but can also bring real value to the team.
✨Speak Their Language
Since you'll be bridging the gap between technical and business teams, practice explaining complex concepts in simple terms. Think about how you can communicate your ideas clearly and effectively, so everyone understands the benefits of your strategies.
✨Show Off Your Leadership Skills
This role is all about ownership and leadership. Prepare to share instances where you've led projects or initiatives, particularly in release management or cross-functional collaboration. Highlight how you drove results and engaged stakeholders along the way.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company's goals for the CMDB/CSDM. This shows your genuine interest in the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to assess if the company is the right fit for you!
