At a Glance
- Tasks: Lead strategic customer relationships and oversee complex delivery programmes.
- Company: Join Focus Group, a top UK provider of IT and telecom solutions.
- Benefits: Competitive salary up to £80k, bonuses, and excellent career growth.
- Other info: Collaborative culture with opportunities for professional development and influence.
- Why this job: Make a real impact on customer success in a dynamic tech environment.
- Qualifications: Proven leadership in client-facing roles and experience with high-value corporate customers.
The predicted salary is between 49500 - 60500 £ per year.
Location: Hybrid - regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director
Remote - Up to £80k (Dependent on experience) + benefits
About Focus Group
Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.
The Role
This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers. As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.
Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.
What You'll Be Doing
- Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
- Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
- Providing leadership and oversight across large-scale customer programmes and transformation initiatives
- Managing senior-level escalations, commercial challenges, and customer expectations
- Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
- Representing Focus Group at executive governance meetings, steering committees and strategic reviews
- Supporting programme governance through effective risk management, issue resolution and executive reporting
- Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
- Championing a consistent and exceptional customer experience across the full customer lifecycle
- Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
- Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
- Contributing to operational strategy and business planning as a member of the Operations leadership team
- Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches
What We’re Looking For
- Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
- Proven success managing complex, high-value corporate customer relationships
- Experience engaging and influencing C-suite and executive-level stakeholders
- Strong programme leadership experience across large, multi-workstream technology projects
- A track record of balancing customer outcomes, delivery commitments and commercial objectives
- Strong understanding of modern networking, cloud and managed technology services
- Exceptional stakeholder management, communication and relationship-building skills
- Commercially astute with experience of contracts, service credits and account growth
- Comfortable leading through influence within a matrix organisation
- Highly organised with a structured approach to governance, risk and programme delivery
- Resilient, politically astute and confident managing difficult conversations and escalations
- A collaborative leadership style with the ability to unite teams around a common goal
Why Focus Group?
- Opportunity to influence some of Focus Group's largest and most strategic customer relationships
- Join a growing, ambitious technology business with significant investment and momentum
- Work alongside a high-performing senior leadership team
- Play a pivotal role in shaping operational excellence and customer success
- Competitive salary, bonus and benefits package
- Excellent opportunities for professional growth and career development
Ready to make an impact? If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.
Head of Corporate Operations in Manchester employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Corporate Operations in Manchester
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Focus Group.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Focus Group.
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We think you need these skills to ace Head of Corporate Operations in Manchester
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Focus Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Focus Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Focus Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Focus Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Focus Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Focus Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Focus Group as they’re likely seeking a candidate who can enhance their workplace culture.
