Focus Group is seeking a Technical Support Adviser to deliver 1st line telco support to a diverse customer base from Manchester or Shoreham by Sea. You will diagnose, log and resolve issues, escalating where required, while maintaining clear, proactive communication and adherence to SLAs.
The role emphasizes accuracy, composure and genuine customer care in a fast-paced environment. Full time, office-based with typical UK business hours and opportunities for service improvements across the team.
#J-18808-Ljbffr
First-Line Tech Support Advisor: Customer Care in Manchester employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
