At a Glance
- Tasks: Lead customer service delivery and ensure top-notch ICT services for key accounts.
- Company: Focus Group, a leader in customer-centric service solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and collaboration.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Focus Group is seeking a Service Delivery Specialist to act as the primary point of contact for named customer accounts, ensuring ICT services are delivered consistently, professionally, and in line with agreed service levels.
You will drive continuous improvement, manage stakeholder relationships, and collaborate with cross-location teams to maintain high-quality service throughout the lifecycle.
Customer-Centric Service Delivery Lead in Manchester employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
