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- Tasks: Provide advanced technical support and troubleshoot escalated IT issues for customers.
- Company: Dynamic technology company based in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Join a team that values your technical skills and enhances customer experiences.
- Qualifications: Strong technical skills and excellent customer service abilities required.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A technology company in Manchester is looking for a Technical Support Advisor 2nd Line IT. In this role, you will provide top-notch support to customers by managing escalated issues and delivering advanced troubleshooting. Your expertise will facilitate seamless resolutions across the Microsoft ecosystem, ensuring a high-quality customer experience.
The ideal candidate will have robust technical skills and be adept in customer interactions, with knowledge of ITIL practices. Competitive salary and benefits offered.
2nd Line IT Support Advisor — Advanced Technical Troubleshooter in Manchester employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Advisor — Advanced Technical Troubleshooter in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve solved complex issues and be ready to share them. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight your ability to communicate effectively with customers, especially when dealing with escalated issues. It’s all about making that connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 2nd Line IT Support Advisor — Advanced Technical Troubleshooter in Manchester
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how you can tackle advanced troubleshooting and manage escalated issues, especially within the Microsoft ecosystem.
Customer Interaction Matters: Since this role involves a lot of customer interaction, don’t forget to showcase your communication skills. We love candidates who can explain complex tech stuff in a way that’s easy for customers to understand.
Know Your ITIL Practices: If you’ve got knowledge of ITIL practices, flaunt it! We’re looking for someone who understands these frameworks and can apply them to enhance our support processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around the Microsoft ecosystem. Be prepared to discuss specific troubleshooting scenarios you've handled in the past and how you resolved them. This will show your expertise and confidence in dealing with escalated issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support. Highlight your ability to communicate complex technical information in a way that's easy for customers to understand. This will demonstrate that you can deliver a high-quality customer experience.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices is crucial for this position. Brush up on the key concepts and be ready to discuss how you've applied them in previous roles. This will show that you not only have the technical know-how but also the framework to manage IT services effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
