Focus Group is seeking a Technical Support Adviser to provide 1st line Telco support. You will handle queries across phone, email, portal and live chat, diagnosing and logging issues and taking ownership from diagnosis through resolution within SLA guidelines.
Based in Manchester or Shoreham-by-Sea, this permanent role offers a salary of £23,000–£25,000 per year and a comprehensive benefits package, with potential for hybrid working depending on performance.
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1st Line Tech Support Advisor — Hybrid & Growth in Manchester employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
