At a Glance
- Tasks: Build strong relationships with GP surgeries and manage customer accounts in the NHS.
- Company: Join Voiceconnect, a dynamic Focus Group company in healthcare.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Work independently in a proactive role with excellent career development opportunities.
- Why this job: Make a real impact in healthcare by supporting GP practices and enhancing patient care.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Join Voiceconnect, a Focus Group company, as an Account Manager and take charge of building strong relationships with GP surgeries across the NHS. This is a hands-on, customer-focused role where you’ll manage accounts, support implementations, deliver product demonstrations, and help practices get the most from our solutions—all while driving adoption, satisfaction, and growth.
Role Purpose
The Primary Care Account Manager is responsible for managing, supporting, and growing relationships with NHS Primary Care customers, particularly GP surgeries. The role combines customer account management, product demonstrations, and hands-on planning and support for installations. This role plays a key part in ensuring customers gain maximum value from our solutions while driving adoption of new features.
Key Responsibilities
- Manage a portfolio of Primary Care and GP surgery customer accounts
- Build strong, trusted relationships with practice managers, clinicians, and administrative teams
- Act as the main point of contact for customer queries, support, and commercial discussions
- Ensure high levels of customer satisfaction, retention, and engagement
- Plan, coordinate, and support customer onboarding
- Liaise with internal delivery and technical teams to ensure smooth implementations
- Provide post-installation support to ensure successful adoption and usage
- Deliver product demonstrations to customers, both remotely and on-site where required
- Support customers with the rollout and adoption of new features and functionality
- Clearly communicate product value in the context of Primary Care workflows and challenges
Key Skills & Experience
Essential
- Strong knowledge of the NHS, specifically Primary Care and GP surgeries
- Proven experience in account management, sales, or customer-facing roles
- Excellent communication and relationship-building skills
- Confidence delivering product demonstrations and customer presentations
- Strong organisational skills with the ability to manage multiple accounts and priorities
Desirable
- Experience working with healthcare technology or digital solutions
- Understanding of GP practice operations and workflows
- Experience supporting implementations or onboarding in a healthcare setting
Personal Attributes
- Customer-focused with a consultative, solution-led approach
- Commercially aware and comfortable working to targets
- Proactive, organised, and able to work independently
- Confident engaging with stakeholders at all levels within Primary Care
What Success Looks Like
- High customer satisfaction and retention across Primary Care accounts
- Increased revenue from existing customers
- Strong adoption of new features and campaigns
- Smooth, well-managed installations and onboarding experiences
Manager-Account Manager employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Focus Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Focus Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Focus Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Focus Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Focus Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Focus Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Focus Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Focus Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Focus Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
