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- Tasks: Provide 1st and 2nd line IT support and troubleshoot desktop issues.
- Company: Focus Group, a dynamic tech company in Shoreham-by-Sea.
- Benefits: Salary up to £40,000 with a focus on user satisfaction.
- Other info: Fixed term contract until October 2026 with growth opportunities.
- Why this job: Join a team where your troubleshooting skills make a real difference.
- Qualifications: Extensive IT support experience and excellent problem-solving abilities.
The predicted salary is between 40000 - 40000 £ per year.
Focus Group is seeking an IT Technical Support Analyst for a fixed term contract ending in October 2026 based in Shoreham-by-Sea. The role involves providing 1st and 2nd line support and troubleshooting issues related to desktop hardware, software, Microsoft 365, Intune, and Azure Virtual Desktop.
The ideal candidate will have extensive experience in IT support, excellent troubleshooting skills, and a user-focused approach.
This position offers a salary of up to £40,000.
IT Support Analyst (1st/2nd Line) – M365/AVD Expert employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st/2nd Line) – M365/AVD Expert
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft 365 or Azure Virtual Desktop. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've tackled tricky IT issues in the past, especially with desktop hardware and software.
✨Tip Number 3
Tailor your approach! Make sure to highlight your user-focused mindset in conversations. Employers love candidates who can empathise with users and provide top-notch support, so let that shine through!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly shows you're serious about joining our team!
We think you need these skills to ace IT Support Analyst (1st/2nd Line) – M365/AVD Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop hardware, software, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your User-Focused Approach: In your application, emphasise your user-focused approach. We love candidates who can demonstrate empathy and understanding when resolving issues, so share any relevant experiences that highlight this skill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure Virtual Desktop. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tools but can also apply your knowledge effectively.
✨Showcase Your User-Focused Approach
Prepare examples that highlight your ability to provide excellent customer service. Think about times when you went above and beyond to help a user or resolved a particularly tricky issue. This will demonstrate that you understand the importance of a user-focused approach in IT support.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for IT support roles. Questions like 'How do you handle difficult users?' or 'Can you explain a time you solved a complex technical issue?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you’ll be handling, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.