At a Glance
- Tasks: Lead service transition for a high-profile hospitality client with network deployment.
- Company: Join a £300m tech services company transforming the industry with AI.
- Benefits: Competitive pay up to £600 per day and immediate start.
- Other info: Dynamic role with opportunities to work on cutting-edge technology.
- Why this job: Make an impact on a high-visibility programme from day one.
- Qualifications: Proven Service Transition experience in a Managed Service Provider environment.
Immediate start | 3-month contract | Up to £600 per day
UK Based - Midlands Preferable
Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence.
The opportunity
We're looking for an experienced IT Service Transition specialist to join us immediately on a 3-month contract, supporting a large-scale, multi-site hospitality customer with network deployment spanning Wi-Fi remediation, SD-WAN (Software-Defined Wide Area Network), and hosting workstreams. This is an inflight, high-profile programme, so you'll need to get up to speed quickly and pick up existing workstreams with minimal ramp-up time.
You'll own the transition of services from delivery/project phase into live operational support, ensuring a smooth handover with minimal disruption to a high-complexity, high-profile client.
What you'll be doing
- Leading end-to-end service transition planning and execution
- Coordinating handover between project delivery, engineering, and service delivery teams
- Managing transition documentation, RAID logs, and go-live readiness criteria
- Acting as a key point of contact for client stakeholders throughout transition
- Identifying and mitigating transition risks across a multi-site network
- Providing transition governance, reporting, and executive-level updates to programme boards, service leadership, and customer stakeholders
- Confirming the target operating model is ready before go-live, including support ownership, resolver groups, SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and escalation paths
- Planning and coordinating knowledge transfer sessions for service desk, NOC (Network Operations Centre), engineering, and service management teams
- Owning service readiness assessments across people, process, tooling, monitoring, documentation, support model, knowledge management, and supplier dependencies
- Driving operational acceptance and formal service acceptance into business-as-usual (BAU) support
- Planning and managing Early Life Support (ELS) and hypercare periods, ensuring a smooth transition into steady-state operations
- Ensuring transition activity is aligned to change, release, and CAB (Change Advisory Board) governance, including go-live approvals, implementation, rollback, and communication plans
- Ensuring operational tooling, monitoring, alerting, asset data, CMDB (Configuration Management Database) records, and service dependencies are fully validated ahead of service acceptance
What we're looking for
- A proven Service Transition background within an MSP (Managed Service Provider) environment
- Strong process, transition, and governance discipline
- Solid working knowledge of cloud and networking technologies, including Microsoft, Meraki, and Fortinet
- Experience delivering into enterprise or mid-market accounts
- Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, Change Enablement, and Service Acceptance
- Comfortable managing complex, multi-stakeholder transitions under time pressure, with the ability to hit the ground running on live projects
- Experience managing transitions involving multiple suppliers and customer stakeholders
- Experience working with ServiceNow, CMDB management, and operational monitoring platforms
Desirable:
- Hospitality or multi-site retail sector experience
- ITIL or formal service transition qualifications
- Exposure to SD-WAN and network security transition
The details
This is a 3-month contract with an immediate start, paying up to £600 per day (dependent on experience). If you're ready to make an impact from day one on a high-visibility programme, we'd love to hear from you.
IT Service Transition Lead (Contract) employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Transition Lead (Contract)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Focus Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Transition Lead (Contract)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Focus Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Focus Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Focus Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Focus Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Focus Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Focus Group.
