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- Tasks: Be the technical hero solving complex challenges and driving client success.
- Company: Join a fast-growing Microsoft partner with a collaborative culture.
- Benefits: Enjoy career progression, ongoing training, and diverse technical challenges.
- Other info: Work across various industries with a supportive team of 1,300.
- Why this job: Make a real impact as the go-to expert for clients.
- Qualifications: Advanced troubleshooting skills and a proactive mindset are essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Client Site-Based - Brighton | Permanent | Microsoft Technology Focus
Be the technical hero clients rely on. Some IT roles keep you at a desk. This one puts you at the frontline of client success—solving complex challenges, preventing problems before they happen, and being the trusted technical expert that businesses depend on. At Focus Group, we are a fast-growing PE-backed Microsoft partner with 1,300 employees delivering seamless IT operations for ambitious organisations. This role gives you ownership of technical excellence at a key client site, where your expertise directly shapes their experience and success.
What makes this role different:
- You won’t be stuck in reactive fire-fighting mode. This is a proactive, strategic technical position where you’ll combine hands-on problem-solving with service improvement initiatives.
- You’re the technical authority for us on-site—managing everything from complex incidents to health checks, mentoring colleagues, and driving automation.
Your day-to-day:
- Own and resolve first and second line support tickets with autonomy and accountability.
- Tackle escalated incidents that need advanced troubleshooting and root cause analysis.
- Navigate complex technical challenges across Microsoft 365, Azure AD, Intune, Windows environments, and network infrastructure.
- Monitor and respond to security alerts from EDR/XDR, email security, and vulnerability management platforms.
- Conduct proactive health checks covering backups, security monitoring, patch compliance, and system performance.
- Coordinate with vendors on complex issues while keeping stakeholders informed.
- Support strategic client projects including migrations, deployments, and infrastructure improvements.
- Build a knowledge repository that makes the entire team stronger.
- Spot opportunities for service improvement and automation before issues arise.
- Mentor other engineers and share your technical expertise generously.
What you’ll bring to the table:
- Core technical expertise: Advanced troubleshooting skills for Windows 10/11 and Windows Server environments (2016/2019/2022).
- Deep knowledge of Microsoft 365 admin—Exchange Online, SharePoint, Teams, OneDrive.
- Strong experience with Azure Active Directory/Entra ID, including conditional access, MFA, and hybrid identity.
- Hands-on proficiency with Microsoft Intune/Endpoint Manager for device and application management.
- Working capability with PowerShell scripting for automation and troubleshooting.
- Experience with modern backup solutions like Veeam or Azure Backup.
- Solid understanding of networking fundamentals—DNS, DHCP, VLANs, VPN, firewall configurations.
- Security and compliance foundation: Experience with enterprise security tools including antivirus/EDR, email security, and content filtering.
- Knowledge of GPOs and Intune policy management.
- Understanding of cybersecurity principles and best practices.
- Familiarity with EDR/XDR platforms.
- Experience with vulnerability and patch management processes.
- Awareness of frameworks like Cyber Essentials or ISO 27001.
Professional capabilities:
- Exceptional analytical and problem-solving abilities with a methodical troubleshooting approach.
- Strong customer service orientation—you can translate technical complexity into clarity.
- Effective time management and prioritisation in fast-paced environments.
- Clear communication skills for both documentation and client interactions.
- Ability to work autonomously while contributing to team objectives.
- Experience with PSA/ticketing systems (ServiceNow or similar).
- Full UK driving licence for travel between client sites.
- Calm professionalism under pressure during critical incidents.
The mindset we’re looking for:
- Customer-focused with genuine ownership mentality.
- Proactive rather than reactive—you prevent problems, not just fix them.
- Continuous learner who stays current with evolving technologies.
- Collaborative team player who lifts others up.
- Adaptable to changing priorities and emerging tech.
- Committed to consistently delivering high-quality service.
Bonus points for:
- Microsoft certifications (MD-102, MS-900, AZ-900, SC-900).
- Experience with RMM platforms like Datto RMM.
- Knowledge of automation platforms such as Rewst.
- Experience with enterprise networking equipment (HP Aruba, Cisco, Meraki, Fortinet, SonicWall).
- Familiarity with SD-WAN and cloud networking concepts.
- Virtualisation platform experience (VMware ESXi, Hyper-V, Azure VMs).
- Understanding of VoIP/Teams telephony.
- Cloud backup and disaster recovery solution experience.
- SQL Server basics and database connectivity troubleshooting.
- Multi-platform support experience (MacOS, iOS, Android).
- ITIL or MSP service management framework exposure.
Why Focus Group?
- Strategic positioning: You’re not hidden away—you’re the face of technical excellence to our clients.
- Modern Microsoft stack: Work with cutting-edge M365, Azure, and security technologies in production environments.
- Growth environment: PE-backed expansion means career progression opportunities as we scale.
- Trusted partner status: We’re a recognised Microsoft partner delivering enterprise-grade services.
- Team culture: Join 1,300 colleagues in a collaborative environment that values technical excellence and knowledge sharing.
- Professional development: Ongoing training, certification support, and exposure to diverse technical challenges.
- Client variety: Work across different industries and technical environments—no two days are the same.
The practical details:
- Location: Primarily based at key client site with short travel between one other nearby location as required.
- Travel: Full UK driving licence essential.
- Documentation: Strong emphasis on knowledge sharing and solution documentation.
Ready to own technical excellence? If you’re an experienced technical support engineer who thrives on client interaction, loves solving complex problems, and wants to be the go-to expert that businesses rely on, we want to hear from you. Apply now and become the technical authority that drives client success.
IT Onsite Technical Support Engineer (Brighton) employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Onsite Technical Support Engineer (Brighton)
✨Tip Number 1
Get to know the company inside out! Research Focus Group, their values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on troubleshooting scenarios related to Microsoft 365 and Azure. Being able to talk through your problem-solving process will impress them!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral—who doesn’t love a good recommendation?
✨Tip Number 4
Don’t forget to showcase your soft skills! Being customer-focused and a team player is just as important as your technical expertise. Share examples of how you've helped clients or mentored colleagues in the past.
We think you need these skills to ace IT Onsite Technical Support Engineer (Brighton)
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with Microsoft technologies, troubleshooting skills, and any relevant certifications. This is your chance to shine as the technical hero we need!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect how your skills and experiences align with the role. Mention specific projects or challenges you've tackled that relate to the job description. We love seeing how you can fit into our team!
Be Proactive in Your Approach: Since this role is all about being proactive, show us that mindset in your application. Share examples of how you've prevented issues before they arose or improved processes in your previous roles. We’re looking for someone who takes ownership!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Focus Group!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and Windows environments. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This role is all about being the technical hero, so show them you can handle complex challenges with ease!
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your analytical abilities during the interview. Think of examples where you've tackled escalated incidents or conducted root cause analysis. They want to see that you can not only fix problems but also prevent them from happening in the first place.
✨Communicate Clearly and Confidently
Since this role involves client interaction, practice explaining technical concepts in simple terms. You’ll need to translate complex issues into clear solutions for clients, so focus on your communication skills. Mock interviews with friends can help you refine this skill.
✨Be Proactive and Show Initiative
Highlight your proactive mindset by discussing times when you've identified opportunities for service improvement or automation. They’re looking for someone who doesn’t just react to issues but actively works to enhance processes and prevent future problems.