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For Companies At a Glance
- Tasks: Install and troubleshoot IT solutions across London, no two days are the same!
- Company: Join a fast-growing tech company with a £300m revenue and a focus on innovation.
- Benefits: Earn up to £43,000 plus a company van, overtime, and clear career progression.
- Why this job: Be the face of tech solutions in London and solve real-world IT challenges.
- Qualifications: Hands-on IT support experience and strong knowledge of Microsoft technologies required.
- Other info: Dynamic role with opportunities to grow into leadership positions.
The predicted salary is between 43000 - 53000 £ per year.
IT Technical Engineer – Field Based
Focus Group is a £300m-revenue, Hg Capital-backed technology business serving over 30,000 SME customers across the UK. We are growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.
The Role
Based from home in the London area, you will be the face of Focus Group across Greater London — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business. No two days are the same. That’s the point.
What You’ll Be Doing
- Installing and configuring IT solutions across Windows, Azure, networking, and telephony
- Delivering onsite and remote support for SME to Enterprise customers across the London area
- Leading fault resolution for time-critical hardware and service failures
- Playing a key role in multi-technology, multi-site project delivery
- Auditing and documenting client infrastructure with precision
- Collaborating with Project Managers, Service Desk, and 3rd Line Engineers
What We’re Looking For
- Solid hands-on experience in IT support or delivery
- Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365
- Experience with cloud technologies — Azure, Intune, SharePoint
- Networking fundamentals — firewalls, routers, switches, wireless
- A troubleshooter at heart — tenacious, solution-focused, loves a challenge
- Full UK driving licence (essential)
Bonus Points For
- Previous MSP experience
- Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)
What You’ll Get
- Up to £43,000 base salary
- Company van provided / travel paid for
- Overtime and on-call allowances
- Clear progression routes — Team Leader, Solutions Engineer and beyond
- The backing of a $1bn technology business with real momentum
Why Focus Group?
We are not a business standing still. We are scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that — trusted, technically stretched, and given the tools to do their best work. If you are a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that’s going places — we’d love to hear from you.
IT Field Engineer (Greater London) employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer (Greater London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as an IT Field Engineer. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Field Engineer (Greater London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT experience and knowledge of the Microsoft stack. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your troubleshooting skills can help us deliver top-notch IT solutions. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about finding solutions, so let us know how you’ve been a troubleshooter in the past and what tools you used to get the job done.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, Azure, and networking fundamentals. Be ready to discuss specific technologies you've worked with and how you've solved problems in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of challenging technical issues you've resolved. Focus Group values engineers who are tenacious and solution-focused, so highlight your problem-solving process and the impact of your solutions on previous projects.
✨Demonstrate Your Customer Service Savvy
As a field engineer, you'll be the face of the company. Think about times when you've delivered exceptional customer service or collaborated with teams to achieve a goal. Being personable and showing that you can communicate effectively with clients will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like troubleshooting a server issue on-site or configuring a network for a client. Practise articulating your thought process and decision-making steps clearly, as this will demonstrate your hands-on experience and readiness for the role.