Focus Group is seeking a Customer Loyalty Executive in Shoreham By-Sea to protect revenue by retaining at-risk customers and addressing churn signals. You will run retention conversations, understand root causes, and create improvement plans in partnership with internal teams.
In this hybrid role after probation, you'll manage high-value accounts, coordinate with teams to resolve issues, and demonstrate the value of staying with Focus Group. Great communication and resilience are essential.
Hybrid Customer Loyalty & Retention Specialist employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
