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For Companies At a Glance
- Tasks: Lead and innovate managed service operations to enhance customer success.
- Company: Focus Group, a rapidly growing tech services company with a £300m revenue.
- Benefits: Competitive salary of £75,000, hybrid work model, and opportunities for professional growth.
- Why this job: Join a dynamic team redefining technical support in the tech industry.
- Qualifications: Proven leadership experience in managed service operations and a passion for customer excellence.
- Other info: Be part of a company investing in AI and setting new industry standards.
The predicted salary is between 60000 - 84000 £ per year.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we’re committed to setting new industry standards in managed service excellence.
We’re seeking an exceptional leader to evolve our managed service operations into a world-class technical excellence engine that drives customer success. You’ll transform multi-tiered support operations into a competitive advantage through specialised expertise, dedicated customer focus, and innovative service methodologies that set new industry benchmarks.
What You’ll Do
- Strategic Leadership
- Lead the evolution of our managed service operations, positioning Focus Group as the premier provider in our markets.
- Pioneer service-by-design methodologies and ITIL framework adoption that optimize resolution efficiency while elevating customer experience.
Head of Managed Service Operations employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Service Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your leadership experience and how it relates to transforming service operations, just like the role at Focus Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Managed Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Managed Service Operations role. Highlight your leadership experience and any relevant achievements that align with our focus on customer success and technical excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming managed service operations and how your vision aligns with our goals at Focus Group.
Showcase Your Strategic Thinking: In your application, demonstrate your strategic thinking skills. Share examples of how you've successfully led teams or projects that improved service delivery and customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Group
✨Know the Company Inside Out
Before your interview, dive deep into Focus Group's mission, values, and recent developments. Understanding their commitment to AI and customer success will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Managed Service Operations, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led teams, implemented innovative methodologies, or improved service delivery. This will highlight your capability to drive change and inspire others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to make tough decisions or manage complex operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their vision for the managed service operations or how they measure success in customer satisfaction. This shows your proactive mindset and eagerness to contribute to their growth.
