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- Tasks: Handle customer queries and complaints in a fast-paced environment.
- Company: Join Focus Group, a leading tech provider empowering over 30,000 businesses.
- Benefits: Enjoy 24 days holiday, paid volunteering days, and referral rewards.
- Why this job: Make a real impact while delivering excellent customer service.
- Qualifications: Previous contact centre experience and strong communication skills.
- Other info: Dynamic team culture with opportunities for personal growth.
The predicted salary is between 24000 - 26000 ÂŁ per year.
Salary – £25,000
Location – Bellshill, Glasgow
Key Benefits:
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Join our fast‑paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high‑volume, high‑pressure environment. You’ll be handling a wide range of customer queries – often complex or complaint‑related – including billing and invoice queries. Resilience, great communication, and problem‑solving skills are key. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you.
Key Responsibilities:
- Manage incoming telephone calls & email correspondence from customers.
- Identify, investigate, and resolve a query, complaint or general enquiry from customers.
- Communicate with customers moving to other providers with the aim to maintain services.
- Meet set targets & expectations for ensuring the best possible customer experience.
- Record and track interactions with customers on the Focus Group CRM system.
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group.
Skills & Experience:
- Proven track record of delivering a high level of customer care & service.
- High standard of phone skills and written communication, including numerical skills.
- Good at problem solving and multi‑tasking.
- Organised and motivated.
- Ability to work on their own and within a team environment.
- Competent PC skills; email, word, CRM packages.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly — we’re here to help. Ready to make a real impact? Apply now!
Customer Service Executive in Glasgow employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Focus Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling complex queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key in customer service roles, and it’ll highlight your ability to connect with customers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Executive in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous contact centre experience and any specific skills that match the job description, like problem-solving and communication.
Showcase Your Passion: We want to see your enthusiasm for customer service! In your application, share examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to delivering excellent service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Focus Group
✨Know the Company Inside Out
Before your interview, take some time to research Focus Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a complex issue or turned a complaint into a positive experience. This will demonstrate your ability to thrive in a high-pressure environment.
✨Practice Problem-Solving Scenarios
Since the role involves handling various customer queries, practice common problem-solving scenarios. Think about how you would approach a billing issue or a customer complaint. Being able to articulate your thought process will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
