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For Companies At a Glance
- Tasks: Build relationships with customers and drive sales growth through consultative selling.
- Company: Join one of the UK's fastest-growing tech companies with a £1bn valuation.
- Benefits: Earn a competitive salary plus commission, with perks and wellbeing support.
- Other info: Enjoy a supportive team environment with clear progression pathways and regular socials.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: Strong relationship-building skills and a consultative sales mindset.
The predicted salary is between 25000 - 35000 £ per year.
Love building relationships and helping customers succeed? Turn customer engagement into sales growth.
About Focus Group
We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.
Your day-to-day:
- Conducting regular strategic business reviews to uncover expansion opportunities
- Understanding each customer's business needs and challenges
- Proactively driving sales conversations and revenue opportunities with your account portfolio
- Pursuing relevant products and upgrades from our full technology stack
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your sales pipeline and customer interactions in our CRM
This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.
Who We're Looking For
- Relationship builder – You genuinely care about customer success and build trust naturally
- Consultative approach – You listen first, then recommend solutions that help
- Sales mindset – You spot opportunities and aren't afraid to ask for the business
- Highly organised – Managing multiple accounts and follow-ups doesn't phase you
- Problem solver – You turn customer concerns into opportunities to add more value
- Target-driven – You're motivated by KPIs and personal achievement
- Professional communicator – Excellent phone presence and persuasive communication
What You'll Earn
- Base salary: £25k
- Commission: Earn on every upsell, cross-sell, and referral conversion
- Realistic OTE: £35k in first year
- Top performers: £40k+
- Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company events
- Clear progression pathways
- Inclusive culture where everyone belongs
Essential Skills
- Ability to build rapport and curious to ask questions over the phone
- Comfortable with technology and learning new products
- Motivated and Ambitious
- Persistent and Resilient
- Ability to manage multiple priorities and meet deadlines
Our Values
- Respect - Treat colleagues and customers with respect
- Integrity - Uphold the highest standards of honesty and fairness
- Teamwork - Engage and collaborate with colleagues and partners
- Ambition - Determination to be the best that we can be
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Customer Engagement Executive in Exeter employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive in Exeter
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your relationship-building skills and sales mindset. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your professionalism and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Engagement Executive in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've built relationships and supported clients in the past. We love candidates who genuinely care about customer engagement!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the role. Use keywords from the job description, like 'consultative approach' and 'relationship builder', to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Engagement Executive role. Remember, we want to know how you can drive sales growth through customer relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Focus Group
✨Know Your Customer
Before the interview, research the company and its existing customer base. Understand their services and how they help businesses succeed. This will allow you to speak confidently about how you can enhance customer engagement and drive sales growth.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you listened to their needs and provided solutions that added value. This aligns perfectly with the role's focus on consultative selling.
✨Demonstrate Your Sales Mindset
Be ready to discuss how you identify opportunities for upselling or cross-selling. Think of specific instances where you turned a customer concern into a sales opportunity. This will show your proactive approach and target-driven attitude.
✨Ask Insightful Questions
During the interview, ask questions that demonstrate your curiosity about the company's customers and their challenges. This not only shows your interest but also reflects your consultative approach, which is key for a Customer Engagement Executive.