At a Glance
- Tasks: Manage contracts and ensure smooth off-boarding for customers in a dynamic team.
- Company: Join Focus Group, a fast-growing tech unicorn with a people-first culture.
- Benefits: Enjoy 24 days holiday, health perks, discounts, and structured training.
- Other info: Perfect for motivated individuals seeking growth in the corporate world.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Strong communication skills and experience in a fast-paced admin environment.
The predicted salary is between 25000 - 25000 £ per year.
Reporting to: Customer Loyalty Team Lead
Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)
Salary: £25,000 + Annual Performance Based Bonus (Internal Job Level Reference: Associate)
Join Focus Group as a Contract Processing Agent and keep our processes seamless.
Who We Are:
At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.
What We’re Looking For:
This role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making sure off-boarding runs accurately and smoothly, so every customer leaves with a great last impression.
You’ll be:
- Exceptionally detail-oriented with a methodical approach to work
- Able to juggle multiple admin tasks without breaking a sweat
- A strong communicator who works well across teams
- A problem-solver who can spot issues and suggest improvements
- Comfortable working independently but loves being part of a collaborative team
What you'll need:
- Excellent written and verbal communication skills
- Experience in a fast-paced admin or processing environment
- Ability to multitask and manage multiple steps of a process simultaneously
- Strong time management and organisational abilities
- Proven ability to work independently with accuracy and persistence
- Excellent attention to detail and a passion for getting things right
- Capable of solving problems and suggesting improvements where needed
- Competency in Microsoft Office (especially Excel, Outlook, and Word)
What's in it for you?
Beyond a stable, permanent role in a growing team, you'll get access to Focus Group's full range of benefits, including:
- 24 days holiday to start (plus your birthday off)
- Access to 100s of discounts across retail, food and travel
- Health & wellbeing access - Employee Assistant Program, cycle to work scheme and free eyecare vouchers
- Regular social events, STAR award recognition
- Paid volunteering day
- Enhanced maternity, paternity and adoption leave
- Structured training so you're fully supported from day one
- Plus much more...
Why Join Focus Group?
At Focus Group, we celebrate individuality, value contribution, and invest in your development. You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.
Whether you're driven, motivated, and looking for that first break into the corporate world, or you've already got experience and are looking for a team that's the right fit, we'd love to hear from you. Apply today and let's build your career together.
Contracts Administrator in Exeter employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
