At a Glance
- Tasks: Ensure smooth off-boarding processes and provide excellent customer experiences.
- Company: Join Focus Group, a fast-growing tech unicorn with a people-first culture.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible hybrid working.
- Other info: Structured training and clear career progression opportunities await you.
- Why this job: Be part of a collaborative team that values your contributions and supports your growth.
- Qualifications: Strong communication skills and experience in a fast-paced admin environment.
The predicted salary is between 25000 - 25000 £ per year.
Reporting to: Customer Loyalty Team Lead
Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)
Salary: £25,000 + Annual Performance Based Bonus
Join Focus Group as a Contract Processing Agent and keep our processes seamless.
Who We Are:
At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.
What We’re Looking For:
We’re looking for a meticulous, proactive Contract Processing Agent to join our Customer Loyalty team. This role is key to making sure off-boarding processes are completed accurately and efficiently, while ensuring customers receive a smooth and professional experience.
You’ll be:
- Exceptionally detail-oriented with a methodical approach to work
- Able to juggle multiple admin tasks without breaking a sweat
- A strong communicator who works well across teams
- A problem-solver who can spot issues and suggest improvements
- Comfortable working independently but loves being part of a collaborative team
What you'll need:
- Excellent written and verbal communication skills
- Experience in a fast-paced admin or processing environment
- Ability to multitask and manage multiple steps of a process simultaneously
- Strong time management and organisational abilities
- Proven ability to work independently with accuracy and persistence
- Excellent attention to detail and a passion for getting things right
- Capable of solving problems and suggesting improvements where needed
- Competency in Microsoft Office (especially Excel, Outlook, and Word)
What's in it for you?
- Career stability – A permanent role in a growing department with clear process ownership
- Structured training – Learn our systems and procedures with full support
- Positive hybrid working – After probation, enjoy the flexibility of working from home one day a week
- Collaborative culture – Be part of a team that shares knowledge, supports each other, and celebrates wins
- Recognition & reward – Annual bonus based on performance, plus access to our full range of Focus Group benefits
Why Join Focus Group?
At Focus Group, we celebrate individuality, value contribution, and invest in your development. You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.
Contract Processing Agent in Exeter employer: Focus Group
Focus Group is an exceptional employer that prioritises its employees' growth and well-being, offering a permanent role as a Contract Processing Agent in a dynamic and supportive environment. With structured training, a positive hybrid working model, and a collaborative culture, employees are encouraged to thrive while enjoying the flexibility of working from home one day a week. Join us in Exeter, where your contributions are recognised and rewarded, and be part of a team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Processing Agent in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Contract Processing Agent. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written abilities, consider doing mock interviews with friends or using online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Focus Group.
We think you need these skills to ace Contract Processing Agent in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in admin roles and your attention to detail. We want to see how your skills match what we're looking for in a Contract Processing Agent!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application to demonstrate your ability to communicate effectively.
Highlight Problem-Solving Abilities:We love a proactive approach! Include examples of how you've identified issues and suggested improvements in previous roles. This will show us that you’re not just about getting the job done, but also about making things better.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Focus Group
✨Know the Company Inside Out
Before your interview, take some time to research Focus Group. Understand their mission, values, and the technology they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Attention to Detail
As a Contract Processing Agent, being detail-oriented is crucial. Prepare examples from your past experiences where your attention to detail made a difference. This could be a project you managed or a process you improved – make it relevant!
✨Demonstrate Your Multitasking Skills
In a fast-paced environment, multitasking is key. Be ready to discuss how you've successfully managed multiple tasks at once. You might even want to prepare a scenario where you had to juggle several responsibilities and how you handled it.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can fit into their collaborative culture.
