We're Hiring – Customer Infrastructure Specialist
REMOTE WORKING
(Can be based out of one of our Focus group Hubs if preferred- Shoreham, Birmingham, Exeter)
(Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers' IT environments, by proactively monitoring and responding to alerts across key platforms including D atto RMM, Acronis, Veeam, Inforcer and SonicWall NSM . By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity.
Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc.
Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions
Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities
Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level.
Strong knowledge of Windows Server and desktop operating systems
Experience with backup technologies and monitoring platforms (e.g. Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V)
Experience with Microsoft 365 and related backup/recovery strategies
Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Understanding of monitoring tools and RMM platforms
Worked in an IT or Telecom Managed Service environment previously.
Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
Have an active Microsoft certification.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.
Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
Remote Customer Infrastructure Specialist in Durham employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
