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- Tasks: Coordinate delivery of tech services and ensure smooth customer-supplier relationships.
- Company: Join Focus Group, a leading UK tech provider empowering over 30,000 businesses.
- Benefits: Enjoy 24 days holiday, paid volunteering, referral rewards, and fun social events.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Customer service skills and experience with telecom services preferred but not essential.
- Other info: Diversity is celebrated here; we support your unique journey!
The predicted salary is between 23809 - 26500 ÂŁ per year.
We\’re Hiring – Delivery CoordinatorSalary – £25,000Location – Hybrid: Shoreham-By-Sea OR InvernessKey Benefits:
Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:Established in 2003, Focus Group is one of the UK\’s fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:Positioned within the connectivity hub, the Delivery Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning.
Key Responsibilities:
Day to day delivery of data Services including WLR, SIP, MyInbound, Fax2Email, Geographical and Non-geographical Number Porting, International and Conference number provisioning services; ordering through to handover in line with our set processes.
Owning the relationship between supplier and customer ensuring smooth implementation.
Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
Completion of all tasks and ensuring any handover is presented in plenty of time.
Ongoing maintenance and response for any Provisioning Inbox queries.
Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
Adhere and contribute to the company\’s quality system and processes, and their maintenance.
Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments.
Skills & Experience:
Customer service focussed with excellent telephone manner.
Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound
Understand and confidently interact with our suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.
A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action. Target focused with determination to always keep on top of all tasks and escalations.
An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
Experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information
Nice to have:
Involvement in Directors Service Office escalation cases for orders e.g. approval
Involvement in provisioning billing disputes
Experience of \”Cease before provides\” and records issues.
Experience in developing and delivering training in telecoms disciplines.
Involvement in complex telecoms provisioning.
Don\’t worry if you don\’t meet every requirement—your passion and potential matter to us! If you\’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly – we\’re here to help.
Ready to make a real impact? Apply now!#J-18808-Ljbffr
Delivery Coordinator employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the specific services mentioned in the job description, such as WLR, SIP, and Number Porting. Understanding these concepts will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills, as excellent phone manners are crucial for this position. Consider role-playing scenarios with a friend to enhance your ability to handle customer queries and complaints effectively.
✨Tip Number 3
Research Focus Group and its culture to align your values with theirs. Being able to articulate why you want to work for them and how you can contribute to their mission will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Delivery Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Delivery Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in areas like WLR, SIP, and data services. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets and handle escalations.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Delivery Coordinator position, especially in terms of communication and problem-solving.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Focus Group
✨Research the Company
Before your interview, take some time to learn about Focus Group. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Delivery Coordinator, you'll need to showcase your customer service abilities. Prepare examples of how you've successfully handled customer interactions, resolved complaints, or built rapport with clients in previous roles.
✨Familiarise Yourself with Relevant Technologies
Since the role involves various telecom services like WLR, SIP, and Number Porting, brush up on these technologies. Being able to discuss them confidently will demonstrate your readiness for the position.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Delivery Coordinator role. This shows that you're engaged and serious about the opportunity.
