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- Tasks: Deliver exceptional customer support and resolve queries in a fast-paced environment.
- Company: Join Focus Group, one of the UK's fastest-growing tech providers.
- Benefits: Enjoy 24 days holiday, paid volunteering days, and referral rewards.
- Why this job: Make a real impact while connecting with customers and colleagues.
- Qualifications: Strong customer care skills and ability to problem-solve.
- Other info: Dynamic team culture with opportunities for personal growth.
The predicted salary is between 24000 - 26000 £ per year.
We’re Hiring – Customer Service Executive
Salary – £25,000
Location – Shoreham-by-Sea
Key Benefits:
- Generous Holidays:Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back:Enjoy paid volunteering days to support causes you care about.
- Referral Rewards:Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events:Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK\’s fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Join our dynamic and fast-paced team as a Customer Service Executive! We\’re looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you\’re ready to take on the challenge and make a difference, we want you on our team! In this role, you\’ll be responsible for delivering exceptional customer support to Focus Group customers.
Key Responsibilities:
- Manage incoming telephone calls & email correspondence from customers.
- Identify, investigate, and resolve a query, complaint or general enquiry from customers.
- Communicate with customers moving to other providers with the aim to maintain services.
- Meet set targets & expectations for ensuring the best possible customer experience.
- Record and track interactions with customers on the Focus Group CRM system.
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group.
Skills & Experience:
- Proven track record of delivering a high level of customer care & service.
- High standard of phone skills and written communication, including numerical skills.
- Good at problem solving and multi-tasking.
- Organised and motivated.
- Ability to work on their own and within a team environment.
- Competent PC skills; email, word, CRM packages.
Don\’t worry if you don\’t meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly – we’re here to help.
Ready to make a real impact? Apply now!
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Customer Service Executive employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Executive role.
✨Tip Number 2
Prepare for the interview by researching Focus Group and understanding their values. Show us you’re not just another candidate; demonstrate how your passion aligns with our mission to empower businesses!
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you’ve excelled in problem-solving or delivering exceptional care. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our dynamic team at Focus Group.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match what we’re looking for, like your customer care track record and problem-solving abilities.
Show Your Enthusiasm: We love seeing passion! In your application, let us know why you’re excited about joining our team at Focus Group. Share what makes you a great fit for our dynamic environment and how you can contribute to delivering exceptional customer support.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your writing is easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Focus Group
✨Know the Company Inside Out
Before your interview, take some time to research Focus Group. Understand their services, values, and recent achievements. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complaints or queries effectively, as this role heavily relies on those skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is crucial for a Customer Service Executive role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
