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For Companies At a Glance
- Tasks: Be the go-to person for partner inquiries and manage account changes.
- Company: Join Zest4, an award-winning unified communications provider.
- Benefits: Enjoy hybrid flexibility, comprehensive training, and a competitive benefits package.
- Why this job: Make a real difference in a fast-paced, tech-focused environment.
- Qualifications: Excellent communication skills and a proactive problem-solving approach.
- Other info: Dynamic team culture with real career progression opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Service Advisor
Zest4 is an award‑winning unified communications provider supporting over 600 UK reseller partners. We’re passionate about delivering cutting‑edge solutions in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security—and we need talented people to help us do it.
The Opportunity
We’re looking for a Customer Service Advisor who thrives on solving problems and building relationships. You’ll be the go‑to person for our wholesale channel partners and suppliers, handling everything from account queries to technical support. If you’re someone who enjoys variety, loves helping people, and wants to work in a fast‑paced, tech‑focused environment, this could be your perfect role.
What You’ll Do
- Be the first point of contact for partner inquiries across phone, email, and our ticketing system
- Manage in‑life account changes—tariff updates, service modifications, billing queries
- Work closely with our technical, billing, and provisioning teams to get issues resolved quickly
- Build strong relationships with external suppliers and elevate when needed
- Keep meticulous records and spot opportunities to improve how we work
- Become a product expert across our range of telecoms solutions
What We’re Looking For
Essential
- Excellent communication skills—both written and verbal
- Confidence handling phone conversations with customers and suppliers
- A proactive, solution‑focused approach to problem‑solving
- Ability to juggle multiple priorities without breaking a sweat
- Solid Microsoft Office skills (especially Excel and Outlook)
Desirable
- Experience in telecoms or B2B customer service (but we’re happy to train the right person)
Why Zest4
We offer:
- Hybrid flexibility to help you balance work and life
- Comprehensive training to set you up for success
- Real career progression—we love promoting from within
- A dynamic, supportive team where your ideas matter
- Competitive benefits package
Ready to Apply?
If you’re looking for a role where no two days are the same and where your contribution genuinely makes a difference, we’d love to hear from you.
Apply now and take the next step in your customer service career with Zest4.
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Customer Service Advisor (Telco/Mobile) employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Telco/Mobile)
✨Tip Number 1
Get to know the company inside out! Research Zest4's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to dive in.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inquiries over the phone and email, try role-playing with a friend or family member. This will help you feel more at ease when it’s your turn to shine.
✨Tip Number 3
Be proactive during your interview! Think of examples where you've solved problems or built relationships in past roles. This will highlight your solution-focused approach and show you’re a perfect fit for the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (Telco/Mobile)
Some tips for your application 🫡
Show Off Your Communication Skills: Since we’re all about excellent communication, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality—let us see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant skills or experiences that show you’re the perfect fit for our Customer Service Advisor role.
Be Solution-Focused: We love problem solvers! In your application, share examples of how you’ve tackled challenges in the past. This will help us see your proactive approach and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Focus Group
✨Know Your Stuff
Before the interview, make sure you understand Zest4's products and services. Familiarise yourself with their offerings in Business Mobile, Cloud Telephony, and IoT. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
Since excellent communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable with handling phone conversations and responding to queries.
✨Demonstrate Problem-Solving Prowess
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you had to juggle multiple priorities and how you managed to keep everything on track. This will showcase your proactive, solution-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
