Prism Solutions, part of the Focus Group family, is seeking a Service Desk Engineer (2nd Line) based in Congleton, Cheshire, with hybrid working after probation. You will handle 1st and 2nd line support across Microsoft 365, Windows, networks and business apps, delivering customer-focused IT support and collaborating with security and engineering teams.
Join a busy Service Desk, manage incidents from diagnosis to resolution, and contribute to knowledge sharing while maintaining high KPI and
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2nd Line Service Desk Engineer — Hybrid, KPI-Led Bonus in Congleton employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
