At a Glance
- Tasks: Lead the strategy and development of our ServiceNow CMDB/CSDM module.
- Company: Join Focus Group, a rapidly growing tech services company.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborate with a dynamic team and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact on a critical platform while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow experience and strong CMDB expertise required.
The predicted salary is between 42000 - 42000 £ per year.
We're looking for an experienced ServiceNow Application Lead to own the strategy, development, and governance of our CMDB and CSDM module. You'll be the go-to subject matter expert within our ServiceNow platform team — shaping how configuration data is structured, integrated, and used across the business. This is a hands-on technical leadership role where you'll work closely with business stakeholders, internal teams, and our external ServiceNow partner to drive platform maturity and deliver real business value.
What You'll Be Doing
- Owning the CMDB/CSDM roadmap and ensuring it aligns with business goals
- Designing and maintaining the CMDB schema, data model, and governance framework
- Leading release management, including upgrades, testing, and change coordination
- Configuring Discovery, Service Mapping, and Integration Hub to keep CMDB data accurate and reliable
- Collaborating with cross-functional teams to translate business requirements into platform solutions
- Driving adoption of out-of-box capabilities and minimising unnecessary customisation
- Supporting onboarding of new teams and acquisitions into the platform
What We're Looking For
- 5+ years of ServiceNow experience with deep CMDB expertise
- Strong understanding of CSDM principles and best practices
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – Discovery
- Solid grasp of ITIL and configuration management frameworks
- A clear communicator who can bridge the gap between technical and business audiences
Nice to Have
- ServiceNow Certified Application Developer (CAD)
- Experience with ITOM, SAM, or HAM modules
- CSDM certification or formal training
Join a growing technology team at Focus Group, where you'll have real ownership of a critical platform capability. You'll work remotely with the flexibility to collaborate in person at our Shoreham by Sea HQ once a month.
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape.
Remote Application Lead - ServiceNow CMDB/CSDM in Cardiff employer: Focus Group
At Focus Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Application Lead, you'll enjoy the flexibility of remote work while having the opportunity to engage with a growing technology team and contribute to meaningful projects that drive real business value. With a commitment to employee growth and development, we provide ample opportunities for professional advancement in a rapidly expanding company that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Application Lead - ServiceNow CMDB/CSDM in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow projects, especially those related to CMDB and CSDM. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've tackled challenges in previous roles and how you can drive platform maturity at Focus Group.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Focus Group.
We think you need these skills to ace Remote Application Lead - ServiceNow CMDB/CSDM in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Lead role. Highlight your ServiceNow experience, especially with CMDB and CSDM. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in ServiceNow that demonstrate your expertise.
Showcase Your Communication Skills:As a bridge between technical and business teams, clear communication is key. In your application, highlight instances where you've successfully communicated complex ideas to non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Group
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around CMDB and CSDM. Be ready to discuss how you've used these in past roles and how they can drive business value. This is your chance to show you're the expert they need!
✨Showcase Your Leadership Skills
Since this role involves technical leadership, prepare examples of how you've led teams or projects in the past. Highlight your experience with release management and collaboration with cross-functional teams to demonstrate your ability to drive platform maturity.
✨Communicate Clearly
You’ll need to bridge the gap between technical and business audiences, so practice explaining complex concepts in simple terms. Think about how you can convey your ideas effectively, as clear communication is key in this role.
✨Align with Business Goals
Familiarise yourself with the company's objectives and think about how the CMDB/CSDM roadmap can support them. Be prepared to discuss how you would ensure that the strategy aligns with business goals, showing that you’re not just a techie but also a strategic thinker.
