At a Glance
- Tasks: Build relationships and drive sales growth with existing customers.
- Company: Join one of the UK's fastest-growing tech companies with a £1bn valuation.
- Benefits: Earn a competitive salary plus commission, with perks and team socials.
- Other info: Enjoy a supportive team environment with clear progression pathways.
- Why this job: Make a real impact by helping customers succeed and grow their accounts.
- Qualifications: Strong relationship-building skills and a consultative sales approach.
The predicted salary is between 25000 - 35000 £ per year.
Love building relationships and helping customers succeed? Turn customer engagement into sales growth.
About Focus Group
We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest‑growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you'll be the day‑to‑day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.
Your day‑to‑day:
- Conducting regular strategic business reviews to uncover expansion opportunities
- Understanding each customer's business needs and challenges
- Proactively driving sales conversations and revenue opportunities with your account portfolio
- Pursuing relevant products and upgrades from our full technology stack
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your sales pipeline and customer interactions in our CRM
This is a desk‑based role focused on relationship building and driving revenue through consultative selling to existing customers.
Who We're Looking For
- Relationship builder – You genuinely care about customer success and build trust naturally
- Consultative approach – You listen first, then recommend solutions that help
- Sales mindset – You spot opportunities and aren't afraid to ask for the business
- Highly organised – Managing multiple accounts and follow‑ups doesn't phase you
- Problem solver – You turn customer concerns into opportunities to add more value
- Target‑driven – You're motivated by KPIs and personal achievement
- Professional communicator – Excellent phone presence and persuasive communication
What You'll Earn
- Base salary: £25k
- Commission: Earn on every upsell, cross‑sell, and referral conversion
- Realistic OTE: £35k in first year
- Top performers: £40k+
- Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company events
- Clear progression pathways
- Inclusive culture where everyone belongs
Essential Skills
- Ability to build rapport and curiosity to ask questions over the phone
- Comfortable with technology and learning new products
- Motivated and Ambitious
- Persistent and Resilient
- Ability to manage multiple priorities and meet deadlines
Our Values
- Respect – Treat colleagues and customers with respect
- Integrity – Uphold the highest standards of honesty and fairness
- Teamwork – Engage and collaborate with colleagues and partners
- Ambition – Determination to be the best that we can be
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Customer Growth & Engagement Executive in Bristol employer: Focus Group
At Focus Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and customer success. With comprehensive training, a supportive team environment, and clear progression pathways, our Customer Growth & Engagement Executives thrive in a role that not only drives sales but also fosters meaningful relationships with clients. Located in one of the UK's fastest-growing tech companies, employees enjoy competitive salaries, commission opportunities, and a range of benefits that enhance their overall well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth & Engagement Executive in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! Be ready to discuss how you can add value to their existing customer base. Think about specific examples of how you've helped customers in the past and be prepared to share those stories.
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees or join relevant groups. Engaging with the community can give you insights and even referrals that might just land you that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Growth & Engagement Executive in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us know how much you care about helping customers succeed. Share examples of how you've built relationships and turned challenges into opportunities in the past.
Be Specific About Your Experience:We want to see your relevant experience shine through! Highlight specific achievements in account management or sales that demonstrate your consultative approach and ability to drive growth.
Tailor Your Application:Make sure to tailor your application to our job description. Use keywords from the listing to show that you understand what we're looking for and how you fit into our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Focus Group
✨Know the Company Inside Out
Before your interview, make sure you research Focus Group thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a Customer Engagement Executive, building relationships is key. Prepare examples from your past experiences where you've successfully built rapport with clients or customers. Highlight how these relationships led to positive outcomes.
✨Prepare for Consultative Selling Scenarios
Expect questions that assess your consultative selling skills. Think of situations where you identified customer needs and provided tailored solutions. Be ready to discuss how you can turn challenges into opportunities for growth.
✨Demonstrate Your Organisational Skills
Since this role involves managing multiple accounts, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of customer interactions and follow-ups, showcasing your ability to handle a busy workload.
