At a Glance
- Tasks: Support clients using the latest Microsoft technologies during out-of-hours shifts.
- Company: Chalkline, part of Focus Group, offers a fun and dynamic work environment.
- Benefits: Competitive salary, exam prep time, 24 days holiday, and Amazon vouchers.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Join a growing team and enhance your skills while supporting high-profile clients.
- Qualifications: 2-3 years experience in 2nd line support and relevant Microsoft certifications.
The predicted salary is between 36000 - 60000 £ per year.
Chalkline (part of Focus Group) is looking for a 2nd Line Technical Analyst to join them in their growing Out of Hours team in their Borehamwood office (WD6). This is an excellent opportunity for a driven, eager 2nd Line Support or Projects Engineer looking for their next step. The role is to support our clients by working with the latest Microsoft technologies (Microsoft 365, Azure and Windows Server).
The role is based in the Borehamwood office, to work shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Flexibility around working hours to ensure delivery of service will be of great advantage for the role and naturally expected from time to time.
Ideal applicants will have 2-3 years’ experience and demonstrate support and project delivery knowledge to a 2nd line level of the following technologies:
- Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune)
- Microsoft Azure
- Windows Server 2025 and previous versions
- SQL Server
- Active Directory
- PowerShell scripting
- Basic Windows based networking – TCP/IP, DNS, DHCP etc
- Basic routing, switching & firewall knowledge
It would also be expected that applicants hold relevant Microsoft certifications (Associate or Expert).
In return we will provide a fun working environment in which you will have the opportunity to support high profile clients and develop your career, along with great benefits.
Technical: £500 uplift to base salary for passing Microsoft Certification (aligned to Microsoft Solutions), Exam preparation study time.
General: 24 days holiday plus.
2nd Line Technical Analyst (Out of Hours - Nights/Weekends) in Borehamwood employer: Focus Group
Chalkline, part of Focus Group, is an exceptional employer that fosters a dynamic and supportive work culture in Borehamwood. As a 2nd Line Technical Analyst, you will enjoy a flexible working environment with opportunities for professional growth, including financial incentives for achieving Microsoft certifications and generous holiday allowances. Join us to work with cutting-edge technologies while supporting high-profile clients in a fun and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Analyst (Out of Hours - Nights/Weekends) in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or Windows Server, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves out-of-hours shifts, demonstrate your willingness to work nights and weekends. Employers love candidates who are ready to go the extra mile.
✨Tip Number 4
Apply through our website! We’re all about making the application process smooth and easy. Plus, it shows you’re genuinely interested in joining our team at Chalkline.
We think you need these skills to ace 2nd Line Technical Analyst (Out of Hours - Nights/Weekends) in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft technologies like 365, Azure, and Windows Server. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the 2nd Line Technical Analyst role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Certifications:If you've got any Microsoft certifications, make sure they’re front and centre in your application. We value continuous learning and want to see that you’re committed to staying up-to-date with the latest tech trends.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss your experience with these technologies in detail, as well as any relevant projects you've worked on. This will show that you're not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Flexibility is Key
Since this role involves out-of-hours shifts, be prepared to discuss your availability and willingness to work weekends or nights. Highlight any previous experience you have with flexible working hours, as this will demonstrate your commitment to meeting client needs.
✨Show Off Your Certifications
If you hold any Microsoft certifications, make sure to mention them during the interview. These qualifications not only validate your skills but also show that you're dedicated to your professional development. If you’re currently studying for a certification, share your progress and how it relates to the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you successfully resolved technical issues or delivered projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
