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For Companies At a Glance
- Tasks: Lead IT services for key accounts and ensure customer satisfaction.
- Company: Leading technology firm in Birmingham with a focus on innovation.
- Benefits: Attractive salary up to £60,000, generous holidays, and professional development opportunities.
- Why this job: Join a dynamic team and drive account growth in a fast-paced environment.
- Qualifications: Strong leadership skills, ITIL certification, and service delivery management experience.
- Other info: Full-time position with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm in Birmingham is seeking a skilled Service Delivery Manager to lead IT services for key accounts. You will ensure customer satisfaction, oversee service delivery, and drive account growth.
The ideal candidate has strong leadership skills, an ITIL certification, and experience in managing service delivery in a rapidly changing environment.
This is a full-time position with an attractive salary of up to £60,000 and a range of benefits, including generous holidays and opportunities for professional development.
IT Service Delivery Lead for Key Accounts in Birmingham employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead for Key Accounts in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their key accounts and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed service delivery and improved customer satisfaction in previous roles. We want to see how you can drive account growth!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Delivery Lead for Key Accounts in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Lead role. Highlight your leadership skills and any relevant ITIL certifications. We want to see how your experience aligns with managing service delivery for key accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven account growth and ensured customer satisfaction in previous positions.
Showcase Your Adaptability: In a rapidly changing environment, adaptability is key. We love candidates who can demonstrate their ability to pivot and manage challenges effectively. Include examples that showcase your problem-solving skills and flexibility.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service delivery. This will show that you not only have the certification but also practical experience.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams or projects in a fast-paced environment. Think about challenges you've faced and how you motivated your team to overcome them. This will highlight your leadership capabilities, which are crucial for this role.
✨Customer Satisfaction is Key
Be ready to talk about how you've ensured customer satisfaction in previous positions. Share specific metrics or feedback you've received from clients. This will demonstrate your commitment to delivering excellent service, which is vital for managing key accounts.
✨Show Your Adaptability
In a rapidly changing environment, adaptability is essential. Prepare to discuss times when you've had to pivot quickly due to unforeseen circumstances. Highlight your problem-solving skills and how you keep service delivery on track despite changes.
