Focus Group is seeking a Customer Onboarding & Transition Specialist to own end-to-end onboarding for IT Managed Services customers. You will guide transitions from signed contract to fully integrated service users, coordinating with engineers, sales, and support to ensure a smooth first 90 days.
This role blends technical understanding with customer success, delivering thorough onboarding plans, onsite visits when required, and proactive risk management across departments.
#J-18808-Ljbffr
Hybrid IT Onboarding & Transition Lead in Birmingham employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
