At a Glance
- Tasks: Provide top-notch support for Microsoft 365 and Windows, solving tech issues like a pro.
- Company: Join Focus Group, a dedicated team in Birmingham with a passion for customer support.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for growth in tech.
- Other info: Work in a dynamic environment with a supportive team and great career prospects.
- Why this job: Make a real difference by helping customers solve their tech challenges every day.
- Qualifications: Experience in IT support and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Focus Group is seeking a 2nd Line Support Engineer in Birmingham to join a dedicated customer support team.
You will handle escalated incidents across Microsoft 365, Windows Server, networking and wireless tech, taking ownership from diagnosis to resolution.
The role involves working with customer IT teams and suppliers, with a shift pattern within 7am-7pm and a 2–3 day per week on-site expectation in Birmingham.
#J-18808-Ljbffr
We think you need these skills to ace Hybrid 2nd Line Engineer — M365 & Windows Support in Birmingham
Microsoft 365
Windows Server
Networking
Wireless Technology
Incident Management
Customer Support
Problem Diagnosis
