Focus Group is seeking a 2nd Line IT Support Engineer to join a dedicated customer support team in Birmingham. The role involves providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.
This isn’t a traditional service desk role; you’ll work with customer IT teams, Focus Group engineers, and third-party suppliers to investigate and resolve complex issues from diagnosis to resolution in a
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Escalation-Driven 2nd Line IT Support Engineer (Hybrid) in Birmingham employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
