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- Tasks: Handle customer queries and complaints while delivering excellent service.
- Company: Join Focus Group, one of the UK's fastest-growing tech providers.
- Benefits: Enjoy 24 days holiday, paid volunteering days, and referral rewards.
- Other info: Join regular social events and thrive in a diverse workplace.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Previous contact centre experience and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
We’re Hiring – Customer Service Executive
Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. Join our fast-paced Customer Service team!
We’re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You’ll be handling a wide range of customer queries - often complex or complaint-related - including billing and invoice queries. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you.
- Manage incoming telephone calls & email correspondence from customers.
- Identify, investigate, and resolve a query, complaint or general enquiry from customers.
- Communicate with customers moving to other providers with the aim to maintain services.
- Meet set targets & expectations for ensuring the best possible customer experience.
- Record and track interactions with customers on the Focus Group CRM system.
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group.
- Proven track record of delivering a high level of customer care & service.
- High standard of phone skills and written communication, including numerical skills.
- Experience with email, word, and CRM packages.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
Customer Service Executive Immediate start! in Birmingham employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive Immediate start! in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Focus Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face. Think about how you'd handle tricky situations or complaints. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous contact centre experience and any specific achievements. Use examples that demonstrate your ability to manage busy workloads and deliver excellent service under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive Immediate start! in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous contact centre experience and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves handling customer queries, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer complaints or complex queries in the past. We’re looking for someone who thrives under pressure, so let us know how you’ve managed busy workloads while keeping customers happy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Focus Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with Focus Group's services and their approach to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since they’re looking for someone with contact centre experience, be ready to share specific examples of how you've handled complex queries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it’s the right fit for you. Consider asking about the team culture, training opportunities, or how success is measured in the customer service department.