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- Tasks: Handle customer queries and maintain top-notch service quality in a fast-paced environment.
- Company: Leading tech provider in Birmingham with a diverse and dynamic team.
- Benefits: 24 days holiday, social events, and paid volunteering days.
- Why this job: Join a vibrant team and make a real difference in customer care.
- Qualifications: Proven customer care experience and strong communication skills.
- Other info: Thriving workplace with plenty of opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading tech provider in Birmingham is seeking a Customer Service Executive to join their dynamic team. The role requires a proven track record in customer care, strong communication skills, and the ability to thrive in a fast-paced environment.
You will handle customer queries, maintain service quality, and manage various communication channels.
The company fosters a culture of diversity and offers generous holidays alongside various perks, including social events and paid volunteering days.
Customer Service Executive — High-Volume Support + 24 Days Holiday in Birmingham employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive — High-Volume Support + 24 Days Holiday in Birmingham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Executive — High-Volume Support + 24 Days Holiday in Birmingham
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and maintained service quality in previous roles. Use specific examples to demonstrate your skills!
Communicate Clearly and Confidently: Strong communication is key for us! When writing your application, keep it clear and concise. Avoid jargon and make sure your personality shines through – we love a bit of character!
Tailor Your Application: Don’t just send the same application everywhere. Take a moment to tailor your CV and cover letter to our job description. Mention why you’re excited about joining our dynamic team and how you fit into our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Focus Group
✨Know Your Customer Care Stuff
Make sure you brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer queries in the past, especially in high-pressure situations. This will show that you can thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Research the Company Culture
Take some time to understand the company’s culture, especially their commitment to diversity and community involvement. Being able to discuss how you align with these values during the interview will demonstrate that you’re a good fit for their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the tools they use for customer support, or how they measure service quality. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
