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- Tasks: Join our Customer Service team and handle customer queries with confidence.
- Company: Focus Group, a fast-growing tech provider empowering over 30,000 businesses.
- Benefits: Enjoy 24 days holiday, paid volunteering days, and referral rewards.
- Why this job: Make a real impact while delivering excellent service in a dynamic environment.
- Qualifications: Previous contact centre experience and strong communication skills.
- Other info: Diverse culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 26000 £ per year.
Salary – £25,000
Location – Birmingham
Key Benefits:
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Join our fast-paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You’ll be handling a wide range of customer queries - often complex or complaint-related - including billing and invoice queries. Resilience, great communication, and problem-solving skills are key. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you.
Key Responsibilities:
- Manage incoming telephone calls & email correspondence from customers.
- Identify, investigate, and resolve a query, complaint or general enquiry from customers.
- Communicate with customers moving to other providers with the aim to maintain services.
- Meet set targets & expectations for ensuring the best possible customer experience.
- Record and track interactions with customers on the Focus Group CRM system.
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group.
Skills & Experience:
- Proven track record of delivering a high level of customer care & service.
- High standard of phone skills and written communication, including numerical skills.
- Good at problem solving and multi-tasking.
- Organised and motivated.
- Ability to work on their own and within a team environment.
- Competent PC skills; email, word, CRM packages.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help. Ready to make a real impact? Apply now!
Customer Service Executive in Birmingham employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Focus Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or complex queries. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous experience in contact centres and any specific achievements. Use examples that demonstrate your problem-solving abilities and resilience under pressure—these are key traits for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous contact centre experience and any relevant achievements that showcase your customer service prowess.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've handled complex queries or complaints in the past, and how you thrive in high-pressure environments.
Show Off Your Communication Skills: Since communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your phone and written communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Focus Group
✨Know the Company
Before your interview, take some time to research Focus Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Skills
Prepare specific examples from your previous experience that highlight your customer service skills, especially in high-pressure situations. Think about times when you resolved complex queries or complaints, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. Don’t hesitate to ask for clarification if you don’t understand something!
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the team. This shows that you’re engaged and serious about the position. You might ask about the team dynamics or how success is measured in the customer service department.
