At a Glance
- Tasks: Manage billing activities and ensure accuracy in a fast-paced mobile operation.
- Company: Join a dynamic team in the telecoms industry with a focus on innovation.
- Benefits: Enjoy hybrid working, professional development, and a collaborative environment.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Build expertise in billing systems while driving continuous improvement and efficiency.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Excel required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised and detail-driven Mobile Billing Specialist to join our growing team. This role sits at the heart of the mobile operation, co-managing day-to-day billing activities across internal and external systems. Working in a fast-paced environment, you’ll collaborate closely with account managers, provisioning teams, suppliers, and wider billing teams to ensure billing accuracy, efficiency, and continuous improvement. This is a fantastic opportunity to build deep expertise across billing systems, supplier management, and cross-functional operations.
Key Responsibilities
- Manage and respond to queries within the billing mailbox, ensuring timely and professional communication
- Perform weekly bill run checks, identifying and resolving issues such as unallocated usage, missing services, and incorrect data
- Review Profit & Loss accounts to identify billing anomalies, rating errors, and revenue opportunities
- Support the monthly billing cycle, ensuring all supplier files are processed, services allocated, and products correctly mapped
- Manage tariffs and bolt-ons, including creating new tariff sets and retiring legacy ones
- Work closely with internal stakeholders and external suppliers to resolve billing queries and discrepancies
- Support billing migrations linked to mergers and acquisitions activity
- Verify supplier billing accuracy and raise/chase credits where needed
- Ensure adherence to regulatory and compliance requirements
- Suggest and implement process improvements to enhance efficiency and accuracy
- Assist with ad-hoc billing projects as required
Qualifications
- Strong ability to prioritise and manage a busy workload with competing deadlines
- Excellent organisation and time management skills
- Confident communicator, both written and verbal
- Highly analytical with exceptional attention to detail
- Ability to work independently and make sound decisions
- Strong Excel skills, including VLOOKUPs and Pivot Tables
- Reliable, punctual, and proactive approach
Desirable Skills
- Previous experience in a billing role
- Experience within the mobile or telecoms industry
- Familiarity with billing platforms or CRM/database systems
- Experience working with internal and external billing systems
Benefits
- Work in a fast-paced, collaborative environment
- Develop specialist knowledge across mobile billing and telecoms
- Be part of a team driving continuous improvement and innovation
- Hybrid working with 2 days per week in our Shoreham office
Billing Analyst employer: Focus Group
Join our dynamic team as a Mobile Billing Specialist in Shoreham-by-Sea, where you'll thrive in a fast-paced, collaborative environment that fosters continuous improvement and innovation. With hybrid working options and opportunities to develop specialist knowledge in mobile billing and telecoms, we prioritise employee growth and satisfaction, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the mobile billing and telecoms industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your Excel skills. Since strong Excel abilities are key for this role, practice using VLOOKUPs and Pivot Tables. Show them you’re ready to tackle those billing anomalies head-on!
✨Tip Number 3
When you get an interview, be sure to highlight your organisational skills. Share examples of how you've managed busy workloads and resolved billing queries in the past. This will show you’re the detail-driven candidate they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Billing Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Analyst role. Highlight your experience with billing systems, attention to detail, and any relevant skills like Excel. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about mobile billing and how your previous experiences make you the perfect fit for us. Keep it concise but impactful.
Show Off Your Communication Skills:Since this role involves a lot of collaboration, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past teamwork, we want to see how you connect with others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Group
✨Know Your Billing Basics
Before the interview, brush up on your knowledge of billing processes and systems. Familiarise yourself with common billing issues like unallocated usage and rating errors, as these are key aspects of the role. Being able to discuss these topics confidently will show that you understand the core responsibilities.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've demonstrated strong analytical skills. Think about times when you identified billing anomalies or improved processes. This will help you illustrate your ability to handle the analytical demands of the position.
✨Communicate Clearly and Professionally
Since the role involves a lot of communication with internal teams and external suppliers, practice articulating your thoughts clearly. Use specific examples to demonstrate your communication style and how you handle queries or discrepancies in a professional manner.
✨Highlight Your Excel Expertise
Make sure to mention your proficiency in Excel, especially with VLOOKUPs and Pivot Tables. If possible, prepare to discuss how you've used these skills in previous roles to manage data effectively. This will show that you're ready to tackle the technical aspects of the job right away.
