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For Companies At a Glance
- Tasks: Install and maintain telecoms systems, ensuring customers get the best experience.
- Company: Dynamic telecoms company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Why this job: Make a real impact by bridging technology and customer needs in a hands-on role.
- Qualifications: Experience in IT or telephony, strong communication skills, and a passion for tech.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a hands-on Telecoms Installations & Maintenance Engineer to join our Operations team in Scotland. This is a role where you will make a real impact—preconfiguring telephony solutions, deploying technology directly to customers, and ensuring they get the most from their new systems.
You will split your time between technical preparation (building and configuring equipment to exact specifications) and customer-facing delivery (remote support and field installations). Whether you are setting up phone systems, configuring routers and switches, or training end users, you will be the person who bridges the gap between complex technology and seamless customer experience.
What you will be doing
- Technical delivery
- Preconfigure telephony hardware and software using templated approaches and best practice standards
- Set up networking peripherals including routers, switches, and hosted management tools
- Conduct site surveys to ensure smooth implementation of new solutions
- Quality check all configurations before dispatch to guarantee everything works perfectly
- Customer-facing work
- Install telephony solutions at customer sites, including any necessary data cabling or fibre work
- Provide remote installation support, guiding customers through connecting their solutions
- Deliver training to end users, ensuring they can use systems independently and effectively
- Manage your own workload to meet customer deadlines while maintaining service excellence
What we are looking for
- Essential
- Experience working in IT or telephony sectors
- Practical knowledge of IT, telephony, and networking equipment
- Strong customer service skills with excellent communication abilities
- Self-motivated with the ability to manage multiple priorities independently
- Nice to have
- Background in a Managed Service Provider (MSP) environment
- Industry certifications such as ITIL, CompTIA, or Microsoft qualifications
What makes you a great fit
- You are process-driven and detail-oriented, but also flexible enough to solve problems on the fly.
- You genuinely enjoy helping customers and can explain technical concepts clearly to non-technical people.
- You are curious about new technologies and eager to expand your skills.
- Most importantly, you take pride in delivering solutions that work brilliantly from day one.
Where this role can take you
We believe in developing our people. Potential career paths include Team Leader, Technical Engineer, Solutions Engineer, or Technical Consultant—both field and remote-based opportunities available.
Ready to apply? We would love to hear from you.
Telecoms Installations in Bellshill employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Installations in Bellshill
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars. The more people you know in the telecoms and IT sectors, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous installations or projects. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to telecoms and networking. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing directly from passionate candidates like you!
We think you need these skills to ace Telecoms Installations in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT and telephony. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about telecoms and how you can bridge the gap between technology and customer experience. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to mention any previous experience where you’ve provided excellent service. We love candidates who can communicate technical concepts clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Focus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telephony systems, networking equipment, and any relevant software. Be ready to discuss specific technologies you've worked with and how they relate to the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully communicated complex technical concepts to non-technical customers. Highlight your ability to manage customer expectations and deliver excellent service.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot issues on the fly. Be ready to explain your thought process and how you arrived at a solution, as this role requires flexibility and quick thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
