At a Glance
- Tasks: Build lasting customer relationships and improve retention through proactive communication.
- Company: Join an award-winning tech company with a £1bn valuation and a vibrant culture.
- Benefits: Enjoy up to £35k OTE, hybrid working, and generous holiday allowances.
- Other info: Be part of a diverse team that values growth and celebrates achievements.
- Why this job: Make a real impact by keeping customers happy and loyal in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for problem-solving are key.
The predicted salary is between 30000 - 40000 £ per year.
Build lasting customer relationships and improve retention. Up to £25k + Up to £1k monthly bonus (OTE £35k) | Glasgow, Bellshill | Hybrid working (after probation).
Keep customers happy and loyal. Your retention skills protect revenue and improve service.
About the role:
- As a Customer Retention Executive in our Glasgow, Bellshill office, you'll be at the heart of keeping our customers happy and loyal.
- Spot the early warning signs of a customer who's thinking of leaving, and step in before it's too late.
- Take the time to properly understand what's gone wrong for unhappy customers, then find a solution that works for them.
- Build relationships proactively — not just fixing problems as they land, but building loyalty strong enough that customers want to stay.
- Handle challenging conversations with frustrated or unhappy customers, staying calm and professional throughout.
- Listen, rebuild trust, and show customers why staying with Focus Group is the right call.
What we're looking for:
- A strong communicator who can handle retention conversations professionally.
- A problem solver who gets to the root cause and finds real solutions.
- Resilient — someone who stays calm and level-headed with unhappy customers.
- An empathetic listener who genuinely wants to help customers succeed.
- Commercially aware — you understand that retention equals revenue.
Don't let the list above put you off. We value passion, potential and a willingness to learn just as much as experience. We're a fast-paced, growing business, and if you're excited about customer relationships and helping companies succeed with technology, we'd love to hear from you — even if you don't tick every box.
Benefits:
- 24 days annual leave + bank holidays, increasing with length of service.
- Holiday trading window — buy and sell up to five days holiday.
- Up to £1k monthly bonus for hitting your retention targets.
- Hybrid working available after probation.
Life at Focus Group:
We're proud to have built an outstanding place to work, where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's Best 100 Companies to Work For 2021, and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East, in recognition of our culture and our commitment to ESG (Environmental, Social and Governance) values.
At Focus Group, we believe in empowering our people to be their best. We celebrate diversity and encourage applicants from all backgrounds. Need support applying? Just get in touch—we’re happy to make reasonable adjustments to support you.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Let's connect. Let's grow.
Customer Retention Executive in Bellshill employer: Focus Group
Focus Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cyber security. With a remote-first work culture, employees enjoy flexibility while being part of a supportive team that values innovation and collaboration. The company offers competitive salaries and a commitment to investing in its workforce, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in Bellshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Executive in Bellshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus Group:Your cover letter is your chance to shine! Tell us why you want to work at Focus Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus Group!
How to prepare for a job interview at Focus Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
