At a Glance
- Tasks: Lead the strategy and development of our ServiceNow CMDB/CSDM module.
- Company: Join Focus Group, a rapidly growing tech services company.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible remote work with occasional in-person collaboration at Shoreham by Sea.
- Why this job: Make a real impact on a critical platform while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow experience and strong CMDB expertise required.
The predicted salary is between 36000 - 60000 £ per year.
£42,000 | Remote (with occasional travel to Shoreham by Sea)
About the Role
We are looking for an experienced ServiceNow Application Lead to own the strategy, development, and governance of our CMDB and CSDM module. You will be the go-to subject matter expert within our ServiceNow platform team — shaping how configuration data is structured, integrated, and used across the business. This is a hands-on technical leadership role where you will work closely with business stakeholders, internal teams, and our external ServiceNow partner to drive platform maturity and deliver real business value.
What You’ll Be Doing
- Owning the CMDB/CSDM roadmap and ensuring it aligns with business goals
- Designing and maintaining the CMDB schema, data model, and governance framework
- Leading release management, including upgrades, testing, and change coordination
- Configuring Discovery, Service Mapping, and Integration Hub to keep CMDB data accurate and reliable
- Collaborating with cross-functional teams to translate business requirements into platform solutions
- Driving adoption of out-of-box capabilities and minimising unnecessary customisation
- Supporting onboarding of new teams and acquisitions into the platform
What We’re Looking For
- 5+ years of ServiceNow experience with deep CMDB expertise
- Strong understanding of CSDM principles and best practices
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – Discovery
- Solid grasp of ITIL and configuration management frameworks
- A clear communicator who can bridge the gap between technical and business audiences
Nice to Have
- ServiceNow Certified Application Developer (CAD)
- Experience with ITOM, SAM, or HAM modules
- CSDM certification or formal training
The Opportunity
Join a growing technology team at Focus Group, where you will have real ownership of a critical platform capability. You will work remotely with the flexibility to collaborate in person at our Shoreham by Sea HQ once a month.
About Focus Group
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we are scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we are committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today’s rapidly evolving technology landscape.
Application Lead - ServiceNow CMDB CSDM employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Application Lead - ServiceNow CMDB CSDM
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in CMDB and CSDM. This gives you something tangible to discuss during interviews and shows you're proactive.
✨Tip Number 3
Prepare for those interviews! Research common questions for ServiceNow roles and practice your answers. We want you to feel confident discussing your experience and how it aligns with the role at Focus Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Focus Group.
We think you need these skills to ace Application Lead - ServiceNow CMDB CSDM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Lead role. Highlight your ServiceNow experience, especially with CMDB and CSDM. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in ServiceNow that demonstrate your expertise.
Showcase Your Communication Skills:As a bridge between technical and business teams, clear communication is key. In your application, highlight instances where you've successfully communicated complex ideas to non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Focus Group
✨Know Your Stuff
Make sure you brush up on your ServiceNow knowledge, especially around CMDB and CSDM principles. Be ready to discuss how you've applied these in past roles, as this will show you're not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Leadership Skills
Since this role involves technical leadership, prepare examples of how you've led teams or projects in the past. Highlight your experience in managing releases, upgrades, and testing, as well as how you've collaborated with cross-functional teams to achieve business goals.
✨Communicate Clearly
You’ll need to bridge the gap between technical and business audiences, so practice explaining complex concepts in simple terms. Think about how you can convey your ideas clearly and concisely, as effective communication is key in this role.
✨Align with Business Goals
Understand the company's objectives and be prepared to discuss how your vision for the CMDB/CSDM roadmap aligns with them. This shows that you’re not just thinking about the technical side but also how it drives real business value.
