At a Glance
- Tasks: Build strong relationships with GP surgeries and manage customer accounts in the NHS.
- Company: Join Voiceconnect, a dynamic Focus Group company in healthcare.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Work independently in a proactive role with excellent career development opportunities.
- Why this job: Make a real impact in healthcare by supporting GP practices and driving satisfaction.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Voiceconnect, a Focus Group company, as an Account Manager and take charge of building strong relationships with GP surgeries across the NHS. This is a hands-on, customer-focused role where you’ll manage accounts, support implementations, deliver product demonstrations, and help practices get the most from our solutions—all while driving adoption, satisfaction, and growth.
Role Purpose
The Primary Care Account Manager is responsible for managing, supporting, and growing relationships with NHS Primary Care customers, particularly GP surgeries. The role combines customer account management, product demonstrations, and hands-on planning and support for installations. This role plays a key part in ensuring customers gain maximum value from our solutions while driving adoption of new features.
Key Responsibilities
- Account Management & Customer Relationships
- Manage a portfolio of Primary Care and GP surgery customer accounts
- Build strong, trusted relationships with practice managers, clinicians, and administrative teams
- Act as the main point of contact for customer queries, support, and commercial discussions
- Ensure high levels of customer satisfaction, retention, and engagement
- Account Reviews and usage analysis
- Installations & Implementation Support
- Plan, coordinate, and support customer onboarding
- Liaise with internal delivery and technical teams to ensure smooth implementations
- Provide post-installation support to ensure successful adoption and usage
- Product Demonstrations & New Features
- Deliver product demonstrations to customers, both remotely and on-site where required
- Support customers with the rollout and adoption of new features and functionality
- Clearly communicate product value in the context of Primary Care workflows and challenges
Key Skills & Experience
- Essential
- Strong knowledge of the NHS, specifically Primary Care and GP surgeries
- Proven experience in account management, sales, or customer-facing roles
- Excellent communication and relationship-building skills
- Confidence delivering product demonstrations and customer presentations
- Strong organisational skills with the ability to manage multiple accounts and priorities
- Desirable
- Experience working with healthcare technology or digital solutions
- Understanding of GP practice operations and workflows
- Experience supporting implementations or onboarding in a healthcare setting
Personal Attributes
- Customer-focused with a consultative, solution-led approach
- Commercially aware and comfortable working to targets
- Proactive, organised, and able to work independently
- Confident engaging with stakeholders at all levels within Primary Care
What Success Looks Like
- High customer satisfaction and retention across Primary Care accounts
- Increased revenue from existing customers
- Strong adoption of new features and campaigns
- Smooth, well-managed installations and onboarding experiences
Account Manager - Healthcare employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Healthcare
✨Tip Number 1
Get to know the company inside out! Research Voiceconnect and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those product demos! Brush up on your presentation skills and be ready to showcase how Voiceconnect's solutions can benefit GP surgeries. Practice makes perfect, so rehearse until you feel confident.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager - Healthcare
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with NHS and GP surgeries, as well as any relevant account management skills. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships, don’t forget to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully engaged with clients in the past.
Highlight Relevant Experience:If you've worked in healthcare technology or have experience with customer-facing roles, make sure to emphasise that! We’re looking for someone who understands the challenges of Primary Care and can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Focus Group
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of the NHS, especially Primary Care and GP surgeries. Understanding the specific challenges and workflows in this sector will help you connect with your interviewers and demonstrate that you're the right fit for the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your communication skills and how you've managed customer accounts to ensure satisfaction and retention—this is key for an Account Manager.
✨Practice Your Product Demonstration
Since delivering product demonstrations is a big part of the job, practice explaining complex concepts in simple terms. You might even want to prepare a mock demonstration to showcase your confidence and ability to communicate product value effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to account management and customer support. Think about how you would handle difficult situations or objections from customers, and be ready to discuss your thought process and solutions.
