Prism Solutions, part of the Focus Group family, is seeking a Service Desk Engineer (2nd Line) to join our Congleton team. You will handle 1st and 2nd line incidents across Microsoft 365, Windows, networking, and line-of-business apps, with hybrid working after probation.
You'll collaborate with engineering and security teams to deliver excellent customer service, document solutions, and drive improvements in processes and automation.
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2nd Line IT Support Engineer — Hybrid MSP employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
